21 Car Rental Brands at Vienna Airport (VIE)

All was very good. Smooth conduct by counter staff and very well managed.

Reviewed: Oct 10, 2024

Over the counter security hold was 1500 euro which was more , secondly the counter insurance was way higher so it’s best to purchase online at QEEQ

Reviewed: Oct 2, 2024

Following the signs, it was easy to find Parkhaus 4 where the car rental company is located. Dryyve is a smaller player compared to Avis, Hertz, and Europcar, and their counter is at the very end of the hall. The good thing is that there was no queue. Note that only basic insurance is included, but they weren't pushy about selling extras. However, they didn't print my contract at first and had to get someone else to reprint it later. I was not very satisfied with the car they gave me—a worn-out Citroën C4 with Hungarian plates and 50,000 kilometers on it. The car was dirty, with dead insects on the headlights. The trunk can fit two 28-inch and one 20-inch suitcases, which is quite spacious. When you switch to sport mode, it performs OK on the highway and doesn't feel unstable at 150 km/h.

Reviewed: Jul 25, 2024

What's impressive is that the preauthorization refund was processed very quickly, refunded the next day.

Reviewed: Jul 25, 2024

My credit card had issues and they wouldn't accept a cash deposit, so they refused to rent to me. Since it was prepaid, I ended up wasting the rental fee.

Reviewed: Jul 19, 2024

There were some issues during the car pickup, but the staff were very patient and helped resolve the problem. Thanks to the team!

Reviewed: Jul 31, 2024

Great service attitude, the vehicle is very new, and the instructions are clear.

Reviewed: Jul 6, 2024

It might seem a bit late to leave a review two years after using the service, but I felt compelled to share my experience. I rented a car to go to Germany again but couldn't find the same cheap prices as before. The Ford Mondeo station wagon was very practical and had great value for money. The staff's attitude during the rental process was a bit poor, likely due to language barriers. However, the staff during the return process were great - they were quick and only checked for any bumps at the four corners of the car and looked at the fuel receipt.

Reviewed: Oct 11, 2019

Good

Reviewed: Jan 5, 2018

Convenient and fast

Reviewed: Sep 5, 2014

The company appears to be seeking to charge for any extras they can. They insisted that the vehicle was not returned clean, which was ridiculous since the car was in excellent condition (we took some pictures ). We were charged an unreasonable amount of 100 euros. very Bad service of megadrive in my opinion. They take advantage of the fact that the customer did insurance. Luckily for us, easyrentcars are handling this as part of insurance and we look forward to positive answers.

Reviewed: Oct 6, 2019

We had to wait a little at the arrival hall as the add car agent was with another client. Other than that everything was quite smooth.

Reviewed: Jul 30, 2024

Personalized delivery, excellent service

Reviewed: Jun 3, 2024

Very satisfied

Reviewed: Mar 26, 2024

Hungarian rental company, overall cost-effective

Reviewed: Jul 24, 2024

Good.

Reviewed: Jun 3, 2024

Efficient and convenient, fairly priced

Reviewed: Nov 19, 2023

Autorent team are professional and friendly people.

Reviewed: Sep 14, 2023

Great experience!

Reviewed: Sep 10, 2017

Very good, picked us up at the exact location.

Reviewed: Nov 20, 2014

Satisfied

Reviewed: Jul 22, 2024

Thanks for the upgrade

Reviewed: Jun 10, 2024

Easy pick-up and drop-off process

Reviewed: May 16, 2024

Very satisfied! The staff were very friendly and provided detailed explanations.

Reviewed: Mar 13, 2021

We have initial hiccup as we realize that our luggages are not able to fit into the Volkswagen touran and subsequently chosen to upgraded to a bigger car Volkswagen sharan with a reasonable additional fee. the staff of europcar is helpful. Thanks

Reviewed: Dec 18, 2019

When renting, they greeted us with a smile and said they could help with any issues. However, when a problem actually arose, they said they do not provide that service and charged an additional service fee starting from 100 euros.

Reviewed: Jul 17, 2024

The staff greeted us with smiles when we rented the car, and they were willing to help with any issues. However, when problems actually arose, they said those services were not provided and we'd need to pay an extra service fee starting at 100 euros.

Reviewed: Jul 17, 2024

Had to wait a while after calling before getting picked up, but everything else was quite satisfactory.

Reviewed: Jul 12, 2024

The service attitude was excellent.

Reviewed: Jun 22, 2024

The service from the staff was excellent. We had six checked bags, two carry-ons, and two backpacks. The staff helped us load them into the rental car and also assisted with unloading them when we returned the car, even taking them to the shuttle back to the airport. It's a good idea to have some small gifts or cash for tips ready.

Reviewed: Jun 4, 2024

I was not clearly made aware in advance my booking was with Autounion. Missed initial collection at airport, pick up driver did not use our names. We were directed to wrong car and car we got had several dents and marks, not great condition externally. On drop off large Q of people and no one from Autounion speaking to tell us what was happening. Hard to park car due to busyness (cars everywhere) Once I approached a staff member they just took the keys and said that was car returned. No check on car made and no confirmation given on deposit refund. When I asked our return driver to airport they didn't no the refund procedure. Office tucked away round back of block all in all just didn't feel very professional.

Reviewed: Jul 4, 2024

Very satisfied

Reviewed: Feb 9, 2024

Poor service attitude, low efficiency, long waiting time, needs improvement.

Reviewed: Dec 9, 2023

The waiting in the counter desk was very long (around an hour) but the rest was just great.

Reviewed: Jun 23, 2024

Avis/Budget renturn staff is unfriendly. They know where is a damage under the car... but it was cheap

Reviewed: Aug 4, 2019

All paperwork was complete.

Reviewed: Jun 12, 2024

Incorrect return instructions

Reviewed: Oct 22, 2019

Yes. They chagred me a 100 dollars extra at the end of the trip. Still don't know why? Tony

Reviewed: Apr 12, 2019

Vehicle condition is not correct, brakes are bad!

Reviewed: Apr 5, 2019

Quite good, efficient service. The return instructions are printed out for renters to take along. No extra insurance is pushed.

Reviewed: Apr 2, 2024

We booked for a VW polo and received a free upgrade Nissan qashqai 2019.Very happy, friendly staff,100%recommend.

Reviewed: Jan 1, 2020

Clear explanations and very friendly

Reviewed: Oct 15, 2019

Pick up too long. Enter my personal info on internet but on desk have to fill some papers again...!

Reviewed: Oct 2, 2019

The service was very friendly and the explanations were clear.

Reviewed: Aug 30, 2019

Good quality. Easy to work with

Reviewed: Dec 22, 2023

Professional service

Reviewed: Jun 1, 2019

The store is within walking distance from the airport, very convenient.

Reviewed: Oct 27, 2016

Company was very good. I was not expecting. It was all ok

Reviewed: Nov 15, 2022

I used a debit card and the rental company said it was not a credit card and charged additional fees. When I inquired about the deposit, they said it was charged by the booking platform. In the end, a new contract was signed on the spot, and the amount was completely different from the original booking. When asked for an explanation, they couldn't provide a clear answer.

Reviewed: Jul 31, 2019

The staff is a nice person. Easy to deal and help us a lot. I would love to recommend and give 10 stars for Green Motion.

Reviewed: Jul 18, 2019

The car rental was very cheap compared to other companies. The conditions of the car was ok, I mean, u get what u paid. Overall experience was ok. Just that, staff are not in the office all the time. We need to call them first, then only they'll come.

Reviewed: Jul 16, 2019

Far from the airport, the car is almost scrapped, serious safety hazards, no gasoline, had to call for oil in the middle of the trip. Worst car rental experience

Reviewed: Apr 7, 2019

Very nice staff, quick, easy rental.Professional.I will recommend it

Reviewed: May 24, 2022

The counter staff MARK seemed rude and arrogant. No customer service etiquettes were observed in him. He wasn’t polite at all in his conversation and behaved as if he is doing a favor. Totally disappointed with the experience.

Reviewed: Jul 12, 2019

Like: The BMW SERIES 2 Grand Tourer that we eventually obtained was excellent, but we had to pay extra for the upgrade from the Citroen C4 Picasso which we had ordered and was not available.
Dislike: When we arrived in Vienna, we were told that no Citroen C4 Picasso was available: we had chosen this car because of its large luggage capacity. There are four of us, with 3 large suitcases plus carry-ons. We were offered a Mercedes A class as an alternative, and then a B class, which we went up and inspected, but neither had sufficient luggage space. We were not prepared to pay substantially extra to upgrade to a 7 seater people carrier. Eventually the Hertz agent remembered that he had a BMW Series 2 Grand Tourer available, which proved to be excellent. However he said he was unable to give us a free upgrade, so after friendly attempts to persuade him, we reluctantly accepted the extra charge (42 euros + VAT).

Reviewed: Sep 6, 2018

Pickup process was easy and convenient. Change oil light came in the middle of the rental period.

Reviewed: Nov 30, 2021

Received a brand-new car, very smooth experience

Reviewed: Aug 20, 2020

Car with Hungarian plate cannot pay parking and therefore cannot be parked in whole Wien! No bill still received from Usave

Reviewed: May 13, 2020

The car was in excellent condition, but it wasn't the type we booked. We reserved an automatic, but they gave us a manual.

Reviewed: Oct 13, 2019

all OK, however I believe I was not happy that they charged me for a scratch which you can't notice at all at the time of picking up the car. Not myself nor the staff could have seen this. I am surprised the staff noticed this when I dropped back the car. I told them this is hardly anything and not at all caused by me, it must have been there already. When I took the car it was evening so you can't even notice it. They did not want to believe and charged me Euro 558 for something which if they want to fix is negligible amount. I am sure it is so negligible they will not at all fix and keep as is. You can't charge such a huge amount, it is not reasonable and not fair in any sense. I

Reviewed: Jun 9, 2019

Good service. The lady provided pick-up and drop-off.

Reviewed: Aug 16, 2020

Very helpful staff put us on the road very fast, our car was great for all 22 days traveling in Europe. The car return was smooth! Great price, great people, great location -recommending to everyone who needs a small and reliable car!

Reviewed: Oct 15, 2019

surprice office was located outside of Vienna airport, so they had to send a representative down to pick us up.

Reviewed: Aug 27, 2019

Car full of scratches before the rent Surprised that at return there was a discussion or difference in opinion between us and the rental company, whether scratch number 51 had been there before or not

Reviewed: Jul 23, 2019

This is 6km away from Airport but price is much cheaper! You just need to call them to pick up.

Reviewed: Apr 29, 2019

9

Reviewed: Jan 27, 2020

The service at the counter was inefficient. We were scheduled to pick up the car at 9 PM on July 8th and arrived at the counter around 8 PM. However, we waited for over an hour to get the keys. After signing the contract, they didn't give us the exit card for the parking lot, so we had to walk back to get it, which was very inconvenient.

Reviewed: Aug 3, 2018

Like: I like the condition for the car and when i need help they came fast
Dislike: No thing

Reviewed: Jan 14, 2018

Very good

Reviewed: Nov 19, 2015

Followed airport signs to locate the rental office, which is in the airport parking lot. All rental companies are together, so it's easy to find and convenient. The process was quite fast, and there weren't many people in line.

Reviewed: Oct 6, 2015

Some double charge from airport fee

Reviewed: Jan 19, 2020

Good company

Reviewed: Aug 6, 2019

Sighs...

Reviewed: Nov 28, 2019

Sufficient counter service

Reviewed: Jun 11, 2019

Partnered with Europcar, the efficiency was a bit low. It took half an hour to pick up the car.

Reviewed: Sep 27, 2019

The counter staff were very nice and didn't try to upsell insurance.

Reviewed: Sep 11, 2019

Not bad

Reviewed: Jun 14, 2018

The Security Deposit for the car to hire was rediculous. 1000 euro was roughly $1600 AUD for me. This required me to shift money around on pickup to cover and i still haven’t received the funds back which is inconvenient currently for the rest of my trip where I need the $$$. I also checked over the car before leaving and lucky I did as there was damage on the roof which has not been documented from the previous rental driver. This was a near miss and I could easily have been slapped with the bill as a result.

Reviewed: Aug 22, 2019

Average service with pressuring customers. They did not acknowledge the insurance bought on the rental platform, causing us to spend an extra 200 euros on insurance. They mentioned it was optional, but in case of an incident, even with other insurance, they would still charge us.

Reviewed: Aug 3, 2019

No queues, quick pickup

Reviewed: Aug 22, 2018

The only thing that could have made it better was the price I thought the extra Insurance was a bit steep

Reviewed: Jul 11, 2019

The pick-up location is too far from the airport, making it inconvenient for round trips.

Reviewed: Sep 8, 2016

Free shuttle service, great service.

Reviewed: Oct 11, 2014

The vehicle was good and quite new, only a few hundred kilometers. The service was decent, but we were charged 50 euros for picking up the car late due to a delayed flight, which I think is quite expensive and not very considerate.

Reviewed: Dec 10, 2013

Your review of the car rental company: They provided a brand new car with less than 10 kilometers on it. The staff was also very nice and friendly. At the pickup, we were informed about a €60 border-crossing fee to Czech Republic, but when returning the car, an additional €30 license fee appeared out of nowhere. Since our English wasn't good enough to clarify, we just paid it. We also received a €24 parking violation ticket while on the road. We initially wanted the rental company to pay it on our behalf, but they charged a €30 service fee, which was too expensive. They suggested we transfer the amount directly to the Austrian police account after returning to our home country, but we're not sure how to do that and it's giving us a headache!

Reviewed: Oct 15, 2013