Guest reviews

• Budget

  10 - "The staff were amazing. Best customer service I’ve experienced. Mitchel who served us was attentive, friendly and helpful. Didn’t get the name of the man we dropped the car off with but he was very friendly and dropped us at the terminal as we were disabled. No pushy sales, quick and efficient. Great car. Perfect experience. "

• Budget

  10 - "Nice service "

• Europcar

  8.7 - "I get the exact car model as I booked."

• Europcar

  10 - "En principio nuestra hora de recogida fue a las 22:00 , y puedo decir, que cuando llegue estaban ahí para atendernos, muy amable, cordial, y clara en cuanto se refiere a la información. Muy contentos por el servicio, la rapidez y sencilles , por delante. Lo recomiendo y repetiría ."

• Budget

  10 - "Counter staff was very helpful and friendly. The location is a bit remote so plan your journey in advance of going for the pickup. The location is attached to a a Toyota / Kia showroom. Pickup Process was smooth and so was drop off. "

• Budget

  10 - "The car was in excellent condition and the staff was friendly. Pickup and drop-off were quick. They didn't communicate clearly about the toll money which they charged me one month later but it was fair."

• Budget

  8 - "Very nice staff. "

• Hertz

  10 - "Great service "

• Alamo

  8.3 - "They were not as open and clear about the costs including the toll cost for the bridge we were crossing in our trip."

• Budget

  9.3 - "Auto b fajne. Personel pomocny. Czekaliśmy tylko chwile"

• Alamo

  10 - "Car definitely exceeded my expectations, it was wonderful - large, new, clean - all perfect!"

• Europcar

  9 - "Ecellent service "

• Budget

  10 - "Absolutely "

• Budget

  9 - "Got a very nice upgrade from Budget on this rental. Easy and smooth pick-up and drop-off. Great experience overall."

• Hertz

  8.7 - "Hola el único problema que tengo es que me facturaron otro vehículo y tengo que ir a Mostar los papeles "

• Alamo

  8.3 - "The car cost ended up being almost double of what I was quoted on the website, due to some "requirenents" that were not listed on the website, maybe in fine print. There was definitely a " surprise" reaction on my part. "

• Enterprise

  10 - "Apparently we scratched a hub cap - so usual excessive payment "

• Alamo

  10 - "Good service "

• Europcar

  10 - "Excellent. Simple and straightforward. Lovely people."

• Alamo

  8 - "For the payment, the staff at the counter ask me to pay more in rental car. They told me, I did not pay to them(only pay to easyrentcar.com). I back to my country and check with credit card, it was paid to easyrentcar. Please follow up to me about the detail I had paid about 2,xxx K. Thank you."

• Europcar

  9.7 - " Europcar was most helpful and held the car for 3 hours when my plane was delayed."

• Hertz

  9.7 - "Fantastic car! I want one! "

• AVIS

  10 - "We were upgraded and the sales person was wonderful. Very friendly and helpful"

• Budget

  10 - "Queue to pickup car took long, our checkout was quick "

• Budget

  9 - "The car was just ok."

• Alamo

  10 - "Kindly surprised by renting the car from Alamo. Staff at the counter was not pushy, they made me feel comfortable and provided friendly advisements all the way through. Can only recommend, one of the best experiences. "

• Alamo

  10 - "Great service "

• Hertz

  9 - "Thanks, the car was in good condition and the staff helpful. "

• Alamo

  10 - "well done"

• Europcar

  9.3 - "Upgrade in europcar is much more expensive than their competitors."

• Alamo

  9.7 - "Good service "

• Alamo

  9.7 - "Good service "

• Budget

  10 - "Helpful, friendly. "

• Budget

  2 - "Budget had cancelled the booking 2 days before my travel when the booking was done 3 months in advance and they did not bother to inform. I was left in hanging till the day before my travel and they did not even provide the alternate. "

• Thrifty

  9.7 - "Car was better than expected. Service was good. Didn't take a deposit from credit card. No hard sell of things we did not want. Did not give the impression that they were going to charge for non existent damage. Car hire was a long walk and a short bus drive from airport. Car was hard to find in car park."

• Alamo

  9.7 - "I should get mondeo/octavia. Instead I got new Audi Q3 with 7K km !!! Everything was perfect and clear. The best rental experience ever."

• Alamo

  10 - "We had to wait in a queue to pick up the car but the counter staff worked quickly and efficiently. Everything was perfect. "

• Hertz

  10 - "Everything went really well. Friendly, quick and helpful service"

• Europcar

  10 - "Great car, great service!"

• Enterprise

  7.7 - "Long wait to be served (Enterprise. Alamo and Europcar all shared same deck. They used a deli-style number ticket to manage the long queue. Service person mixed up my booking with someone with the same surname despite me asking him to double check - annoying and careless. Will use Hertz next time! "

• AVIS

  10 - "アップグレードプラスカーナビ付きになりました"

• Europcar

  10 - "We are still waiting for a final statement, showing us, if any, additional charges, etc. When we arrived back at the drop-off, we were not given the final statement. I just assumed that this would be sent to us via e-mail. This still has not happened. We had a deposit put on the car, and also we paid for the toll across the Oresund Bridge between Denmark and Sweden. This is not a big deal, I would just like to see a copy indicating the final reckoning. Thank you."

• Europcar

  6.7 - "Je n'ai pas eu voiture que je voulais, et à l'accueil ils n'étaient pas arrangeant. Ensuite ils ont prélevé beaucoup trop d'argent et j'ai eu du mal à tout récupérer... Cela dit, la voiture fonctionnait bien et etait très propre. "

• Alamo

  10 - "The counter staff was particularly nice and took the time to explain all the instructions clearly. The car was really adapted to my needs."

• Europcar

  9 - "The car wasn't completely cleaned inside, trash in the storage compartment between the front seats. The car was in need of an oil change and service as indicated on the dash each time the car was started."

• Alamo

  9.7 - "Alamo doesn't mark damages on the contract and don't do a joint inspection at drop-off. But if you insist on it they are happy to do so. No problems at the end."

• Europcar

  9.7 - "The vehicle was perfect for our needs. The pickup was very long, and was glad I had my paperwork Easy Rent emailed. The counter person first said I had no reservation, then kept telling me I had no insurance, so I could prove it then kept trying to upgrade services. I had reserved a manual and she kept pushing for an automatic upgrade. I said no, both my husband and I were comfortable driving manual. Turns out they only had one vehicle and it was an automatic when we got in."

• AVIS

  8.3 - "In all other rentals have good prices but in some station try to forced you to take theirs insurance price when you select super protection , and i think it’ s not good "

• Alamo

  10 - "La voiture n'était pas du tout celle que nous avions réservée. Nous sommes passés d'un break à un Dacia Lodgy, sorte de monospace mais qui était en parfait état."

• Europcar

  10 - "Europcar were as always amazing. Easy everything, and very funny and polite. Great customer service "