Guest reviews

• Europcar

  8 - "well after all i can say its above average for the reason being some issues arise during my rental. issues have been resolve by the management smoothly but i hope this wont happen again in the future"

• Europcar

  3.7 - "it was hard to find the vehicle and the place where it is. the deposit has not been returned until now the car that was given to me is smaller than the one i rented"

• Hertz

  10 - "We were upgraded for free which best suited us for the number of luggage we have. Thanks for the overall experience! Would definitely use them again!"

• AVIS

  2 - "The car so was dirty, I have to wait like two hours to return the car and get my cash deposit "

• Europcar

  6 - "After 3 weeks I’m still waiting for the return of my deposit. Also no clear Insteon how to drop off car. EuropCar employee told me to ask where dropp off point was. In the end the person I asked gave me incorrect information."

• Hertz

  9.7 - "空港に少し早く到着したためカスタマーサービスへ連絡してすぐに合流し、店舗で書類へサインをしてすぐに出発ができました。また、滞在先のホテルまで返却ご送迎してくれ必ずリピートすると思います。最高のサービスを感謝しています。 "

• Budget

  8.3 - "車は新しいですが、右前に破損有りの状態でした、走行には支障がなかった。前回もbudgetを利用していたのでスタッフとも顔見知りで次回もbudgetを利用したい。"

• Europcar

  10 - "Bonne explications et changement de véhicule au dernier moment en raison du numéro de plaque et des jours d'interdiction de circuler sur Manille. Voiture propre et confortable. Inconvenient de devoir payer le dépôt de garantie en espèce (350€) car la recharge de la carte bleue est annoncée comme nécessitant un mois. !!!!!!! Attention prévoir des espèces !!!!!!!! "

• Hertz

  9.3 - "The counter staff were extremely helpful and friendly.They picked me up from the airport and dropped me off as well."

• Hertz

  9 - "The interior of the vehicle needed to be a little bit cleaner but no complaints otherwise."

• Europcar

  8 - "The car was great "

• Europcar

  8 - "There is a cigarette left inside the car."

• INTERNATIONAL

  9.3 - "The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key."

• INTERNATIONAL

  9.3 - "The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key."

• INTERNATIONAL

  9.3 - "The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key."

• Hertz

  9.3 - "The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication. "

• INTERNATIONAL

  8.7 - "The office is located in terminal 1 arrival. however, if you are coming from out of the airport, it is bit difficult to access the office. it is basically not allowed to walk in the arrival without flight ticket. The car is parked in the terminal 2 taxi parking area, therefore, the office driver druve you to terminal 2, which was very incovenient. when im returning the car, there is no one waiting at the parking in terminal 2. so, i needed to call to the office in terminal 1. spent more than a hour to return the car."

• Europcar

  6 - "借りるときの手続きが時間かかりすぎでした"

• National

  5 - "This was an old car with over 55.000kms on the clock. It has scratches all over it and horrible seat covers inside. There was also two mismatching mirrors on the car. One black and one red. This car was totally unacceptable and I will not hire from National again. I thought they are a global brand with quality cars but this was unacceptable especially given the price. This was over double what I paid in UK and I had a much better car. I would normally be asking for a refund or compensation but due to my current schedule have not been able to. Also the location of the car once you have been to the office in really in a very strange place which felt unsafe. On return it was difficult to find and nonone was even waiting. Its literally a car park with no office ! Terrible. I had to make two international phone calls then after 30 minutes someone finally turned up and had the rudeness to mention I had disturbed his lunch !"

• AVIS

  8 - "Car was in a great condition as expected. The process was so quick and got the car within 20 minutes.Not to mention, Avis staffs were super awesome and friendly. I wish if AVIS can open a branch in Issabella as i had to drive all the way from Manila which was insane."

• Budget

  6.7 - "The car condition wasn't great. Tire pressure was low, so we had to stop at a gas station for air, and we experienced a battery discharge as we left the headlights on for about 5 minutes while the tires were being inflated. This had us request the assistance of a technician. Even though, the Budget staff was very quick in answering our call for assistance and guided us remotely."

• INTERNATIONAL

  5.7 - "Car not clean."

• INTERNATIONAL

  10 - "very accomodating staffs & could have been better if they close late for late flight arrivals, thanks."

• AVIS

  8 - "I would like to inform you about the computer system you should atleasr update it.. it should show wether the person has been paid via net or not... in my case. I knew my husband paid my car but then.. it didnt show up in your system that made me worry. i had to bother my husband in thenmiddle of the night to ask one more time whether he paid for me or not.. and he said.. Yes.. thats the time where the stuff need to confirmed to other office... thats the system need to update for the convinience of everyone... thanks"

• Hertz

  2 - "My car had to be picked up at 4am , but they were closed, they open at 6am !! "

• Europcar

  7 - "The staff of Europcar was very kind. I caused a traffic accident. Great accident. The car broke completely. I also got hurt. The staff kindly attended to everything, such as accompanying my hospital, responding to the hotel I was staying with, and helping to book tickets for airplanes at a later date. It is a wonderful staff. I am grateful."

• AVIS

  2 - "We've been waiting there to take a car 2 hours. The tire of car got dilated so it took a time to change. Then, the car was so dirty, they gave us a family car. And different car with what we booked"

• AVIS

  4 - "TERRIBLE EXPERIENCE. I DIDNT GET THE CAR THAT I CONFIRMED BOOKED. LAST MINUTE AVIS SAID NO AVAILABLE CAR FOR ME AND IT TOOK MORE THAN 1 HOUR TO SORT IT OUT WHICH THEY GIVE THEIR AIRPORT CAR INSTEAD - CAMRY. AT FIRST THE STAFF WAS NOT HELPFUL UNTIL I RAISED MY VOICE AND TELLING THEM I AM A FOREIGNER AND I HAVE A CONFIRMED BOOKING BUT STILL THEY BLAIMED ONLINE AGENT WHICH IS YOU NOT DOING THE PROPER INFORMATION. I ARRIVED AT 15.30PM AND AFTER THE COMMOTION I GET THE CAR 20.00PM. I BOOKED AN AUTO CAR AND PAID EARLIER BUT NO AVAILABILITY AVIS WANT TO GIVE MANUAL WHICH I DONT DRIVE MANUAL CAR IN FOREIGN COUNTRY. ALSO HAVE ANOTHER 1 CUSTOMER HAVE SAME SITUATION AT SAME TIME . THE DEPOSIT THEY TOOK INITIAL ALSO SO HIGH."

• INTERNATIONAL

  9.4 - "Like: Employees are friendly
  Dislike: N/A "

• INTERNATIONAL

  10 - "Like: Price "

• INTERNATIONAL

  10 - "Like: Good service, fair price, good car, friendly staff, uncomplicated
  Dislike: nothing. everything was just great "

• INTERNATIONAL

  9.6 - "Like: The employees are very efficient, helpful, and easy to deal with.
  Dislike: None at all. "

• INTERNATIONAL

  8 - "Like: When we were looking for the International car rental at the airport, nobody knows that this is National Car Rental. Fortunately, the staff was the one who find a way to look for us. We felt relieved and satisfied with their customer service performance, both the counter agent and the dispatcher/checker. With this experience, we are extending our rental for another 12 days.
  Dislike: I hope that super insurance should be more affordable or even free for returning renters like us. "

• Hertz

  8.2 - "Like: Price and car was great
  Dislike: Collection was slow and not prepared "

• AVIS

  8 - "Like: Very nice experience and we enjoyed our holiday
  Dislike: No vomment "

• Hertz

  8.6 - "Dislike: I had wait nearly an hour to pick up my call because they were late in cleaning the car. The staff member was really nice, but it would've been nicer if I had been able to pick up my car on time. "