Guest reviews

• Unirent

  10 - "Overall experience was good. I got a upgrade to Audi Q2. Unirent is handled by Europe Car."

• Europcar

  8.7 - "More details are needed about the drop off location since the parking areas of Europecar were tricky to find "

• Budget

  10 - "They kindly upgraded our car - Thank you Budget !"

• Thrifty

  9.3 - "Great experience. We were upgraded from the Ford Focus we booked to a lovely Kia Sportage. "

• Thrifty

  10 - "It was ford focus hybrid, very nice and confortable"

• Enterprise

  7.3 - "4WD booked was a 2WD in the parking lot, eventhough at key collection it was (re)confirmned to be a 4WD. Enterprise did give a discount afterwards, but would have preferred to be a as booked. The tone of voice was friendly and helpfull."

• Hertz

  10 - "Friendly and professional staff. Cars in good condition. Detailed documentation, including damage reports with pictures"

• Alamo

  8.7 - "The Jeep I booked was not available so they offered a BMW 1 series instead. The car was a good drive"

• Hertz

  8 - "The location comes up as hertz downtown which doesn’t correlate to the actual location"

• Hertz

  8 - "The check in desk was manned by one one person, later by only two. Long queue. More than 35 min waiting."

• Alamo

  8.7 - "i40를 원했는데 그 차가 없어서 다른차를 배정받았는데 대체된차가 i40에 준하는것인지 알수가 없어서 불편했고, 받은 차가 주행중 차량점검이 필요하다는 메시지가 계속 떠서 주행중 불안해서 전화를 했더니 별 문제가 아니라고 했지만 찜찜해서 렌터카 업체에 방문하여 차를 교환해 달라고 했지만 차가 없다고 해서 다음날 다시 방문하여 차를 교환했다. 차량은 잘 점검이 되어 있어야 하겠다. "

• Alamo

  10 - "Fabulous friendly staff , great spotless cars , easy to find , easy after hours drop off ."

• Rentava

  9.3 - "Tenemos un problema, pese a haber contratado un seguro, nos rozaron el coche sin nosotros darnos cuenta y ahora nos quieren cargar con los gastos. Cuidado! "

• Unirent

  10 - "Excelente servicio."

• AVIS

  6.3 - "Ask for upgrade and was turned down. The customer next to me was given a upgrade without he asking. The car had minimum level of windscreen washer fluid. Had a a hard time to drive in winter n snow without washer fluid. Bought my own windscreen washer fluid to top up and use for my driving in winter snow. Avis disappointed me."

• Europcar

  10 - "All good"

• Rentava

  10 - "Pick up was easy. I just called the number Ron my reservation and the directed me easily to the pick up point and were there within 10-15 mins."

• Europcar

  10 - "Amazing! I'm really grateful for the upgrade to the Cupra electric car - saved us a lot of petrol money, and allowed me to drive a really awesome vehicle I hadn't tried before. Thank you!"

• Rentava

  9.7 - "They were amazing! The service they provided was stellar and even went out of their way to stay beyond closing hours to drop us to the airport. Truly grateful for their kindness "

• Europcar

  10 - "The staff at pick was extremely nice, we had 4 large luggage, so we booked VW - Tiguan which showed around 600 lit boot space, but as a similar car was promised, they gave us AUDI Q3, which had a slightly smaller boot space, but the person tried to arrange for another car, but as it could have taken time, he helped us with storing the luggage in the same car. It could show how much effort and pain he was willing to take to make our experience seamless. I am really grateful to him, this trip could never have been possible without that gentleman's held. Thanks to him, Europcar and Qeeq. "

• AVIS

  9.7 - "Excellent car. Very impressed. Will use again. "

• Europcar

  10 - "Got Škoda Superb which was in mint condition. Loved driving around in Switzerland. Great experience "

• Alamo

  10 - "We didn't realise we had to check in at the desk in the airport first of all, as in Spain when there is a shuttle bus you normally don't need to check in at the airport. We just got the shuttle back and checked in at the airport. We will know next time! Staff were very friendly and efficient, we got a free upgrade and the car was outstanding for our family journey to the mountains in France. They were also very helpful when my husband and child left items in the car and we got them back. We also got a phone call a few days in to check all was OK with the car."

• Alamo

  10 - "Everything was quick (pick-up and drop-off) and without a single problem"

• Alamo

  9.7 - "Excellent service, free upgrade and contactless drop off. All very good."

• Alamo

  8.3 - "car was as expected , though pick up took longer than we would expect."

• Alamo

  9 - "What I liked: I like the service provided by Ms Rim Rebai at the Alamo counter at Geneva airport for the followings: 1. Considerate to check with me if I have already had my own accident insurance, I need not buy additional policy from Alamo. 2. Offered me a new Hyundai Tucson from a Seat Arona as it was not available on-line yet without having to sound pushy. 3. Offered me her work email contact in case I could not get through the emergency contact to address my concern. 4. She was even able to help me with my SIM card issue by referring me to the Lycamobile kiosk within the airport when I had a connection problem. 5. The new SUV has many safety features and is amazingly easy to drive. It provided me and my family members a safe ride for our 18-days trip in Switzerland and France. I am glad I chose this upgrade. What I did not like about: 1. The new car did not have an English language manual. The staff at carpark P51 also could not locate the English version but he was helpful to help me with my queries about some new operating features with the car. 2. The car did not have floor mats which made cleaning difficult upon returning. 3. I had a punctured tyre at Obergoms on the 19 Nov 2022 but had problems contacting Alamo Tel. number +410848445522 and +410800440066 from 1129hrs to 1218hrs. It was only when I tried the email given by the counter staff that my call for help was received and arrangement for the roadside service made. 4. There was a minor miscommunication between Alamo and the roadside service provider with my contact number. Either Alamo had given a wrong contact number, or the service provider took down the number wrongly which resulted in much delay to the car tyre repair. I had to reschedule my itinerary for that day. "

• Europcar

  9.7 - "The pickup and drop-off are seamless. The staff at the Zurich Airport are very attentive and provide good service. "

• Europcar

  10 - "Excellent "

• Europcar

  10 - "The service from Europcar at Basel airport was superb. We were a little concerned because we had been offer a higher spec- but automatic car, which took a bot of getting used to. Staff at Europcar showed how it should be driven which was helpful. "

• Europcar

  10 - "Counter staff was exceptionally helpful, polite and gave advice about travel insurance. Will definitely use Europcar in the future."

• Alamo

  8.7 - "the car was upgraded at no extra charge, and the counter staff were were polite"

• Alamo

  8 - "Over 2 weeks later and i am still waiting on my deposit being returned. i sent them an email 3 days ago but have not heard back even though they said they would reply in 24 hours "

• Europcar

  9.7 - "I wait too long waiting the car to come. And the staff at the drop location didn’t have good service."

• FLIZZR

  9.7 - "Good service. Just"

• Unirent

  10 - "Car company was europcar, for just 5 frank per day they upgraded the car to automatic and that too 7 seater. "

• Alamo

  10 - "Very good "

• Europcar

  9.7 - "The guy at the counter was superb. Friendly and easy going. The car that i had was a brand new car with 10km mileage only! "

• Europcar

  9.3 - "Car condition is very good and clean!"

• Alamo

  10 - "We got this small Skoda SUV and we’ve been very happy with it "

• Europcar

  10 - "All very quick"

• Europcar

  9.7 - "Excellent service both ends"

• Europcar

  10 - "We got quite a sizeable upgrade, and it really made the trip lovely and convenient."

• Europcar

  9 - "Excellent service - I'd suggest you provide the return address as it is not clear and cannot be found easily on google maps - I had to do several loops before finding it."

• FLIZZR

  9.7 - "None"

• Europcar

  10 - "The car was excellent, better than expected. The overall experience was spot on"

• Europcar

  9.3 - "Counter staff very helpful and quick to process, "

• Europcar

  10 - "Fantastic, the time taken at pick was dealing with documentation and getting everything in place, which was not a problem. The staff servicing us was excellent. Drop off was very quick and efficient. Easy to use"

• Europcar

  10 - "Return instructions was a little unclear. Charging instructions could have been added as we never drove had an electric car before. "

• Alamo

  9 - "Drop-off was longer than needed since just one agent who did not respect the sequence of arrival."