ITALY CAR RENTAL REVIEWS

I have still not received my deposit back from my vehicle hire

Excellent service, friendly and helpful staff.

Have used before and will definately use again

Car was damage Car was without fuel and I was in a rush I had to search fast to filled up Car had smoke cigarettes smell Car was not properly cleaned inside

Excellent - but they tried harder than other companies to upsell me.

They tried to make us purchase additional travel insurance even though we had complete coverage through Axa. I however was hoodwinked and ended up buying cross border coverage for the whole rental even though we spent part of our time in the country in which the car was rented. Also the return car experience was difficult in the airport.

booking platform was excellent

Very quick and efficient service at the counter. No trying to sell upgrade or car insurance.

Should try harder to help diamond customers in their issues

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

The hotline number in Milano italy can not contact and sms to Qeeq also have nothing to help Not good experience if your car tyre flat or accident if i need help from Europecar

great modern car, quick pickup and drop off, couldn't have been better

car was efficient for my needs.

A little slow getting me on my way. Not automated so that added say 15 mins. If there would have been anyone checking in before me or a queue it might have been a problem.

I read a few reviews which advised against using Alamo but to be honest I couldn't fault it. The staff were helpful, the vehicle was great and we had a trouble free holiday. They don't make a big fuss on returning the car, they just walk round and make sure there is no perceptible damage that wasn't there before and sign it off. All perfectly standard and normal practice. Thank you will use again, exceptionally good value and service.

Not much to say about the booking process. It is what it is. It was problem free and everything was recognised at the airport end without issues.

Great car hire. Many other rental counters were busy but only 1 person in front of me. Located in a cool parking garage rather than the boiling hot sun.

Personal muy amable. El coche estaba preparado cuando llegamos. Sería mejor que pasasen a una política de depósito lleno, es más fácil llenarlo antes de devolverlo que dejarlo como te lo dan.

Everything was good except the point of collection and drop off. Would be very happy to use this company again.

All good. Thanks

I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.

Deram-nos um carro de categoria superior, pois o que correspondia á nossa reserva já era suposto ter sido entregue. Demorou uma hora a entrega mais o tempo de uma limpeza superficial pois tinha acabado de ser entregue.

Qeeq needs to make it clearer that Target Rent at Pisa is not where all the other car hire operators are based and not to follow the signs to car rentals but pay close attention to the directions on the voucher. Target Rent is actually closer to the Terminal exit than where every other operator is based. The directions were otherwise just about adequate once we realise they were not based in the normal, purpose built area for car hire.

Pretty good.

I hoped for luxes but i get MG

Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.

What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.