Dislike: Pick up was scheduled at 6. And I arrived 558 and it was closed
Had to pay an extra 20 dlls of uber to get to Los Angeles airport and pickup. Over 40 min to get the car
Like: The car Dislike: Pick up was scheduled at 6. And I arrived 558 and it was closed
Had to pay an extra 20 dlls of uber to get to Los Angeles airport and pickup. Over 40 min to get the car
el tiempo que tuvimos que esperar en la fila para que nos asignaran un auto fue muy alto, a pesar que teniamos ya una reserva de auto, creo que esto es lo que podriamos mejorar, pues no solo fue el tiempo, que ademas todo el complejo de renta de autos esta MUY lleno y eso nos expone mucho como personas en tiempso de pandemia
Positive
1. The customer service during pick-up was fast.
2. The customer service during drop-off was equally faster and smooth.
Negative
1. I booked a Jeep Cherokee cause I will be driving from San Diego to San Francisco and would need a bigger car so my family will be comfortable. They changed this without notice to a much smaller Buick Encore without any explanation.
2. I ordered a toddler seat for my 5 yo kid and confirmation was sent for this. But at the time of pick-up and I ended up travelling to from Carlsbad to San Diego Airport ( a total of 1 hour ++ trip) and end up wasting half-a-day of our planned trip.
3. and because we have to adjust our trip, we have to extend our rental.
4. I have used Hertz before and they would normally explain the gas and time of return, I totally forgot about these things because of the rush and I ended assuming that I need to fill-it-up in full. I also found out that I was being charged to pay for overtime time charged and I needed to call the customer service to cancel the charges.
Like: I was extremely happy with the whole process. Dislike: Tried to get me to upgrade vehicle along with some other minor items but just had to say no I wasn't interested and she moved on.
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Agency closed when pick up.
Dislike: Pick up was scheduled at 6. And I arrived 558 and it was closed Had to pay an extra 20 dlls of uber to get to Los Angeles airport and pickup. Over 40 min to get the car
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View more >Dislike: Tried to get me to upgrade vehicle along with some other minor items but just had to say no I wasn't interested and she moved on.