“Easy, but with a late arrival we wanted a car at airport & were mislead that it was but it was not”
About ACE:8.4/10
Ace was a shuttle ride away. Pleasant CS but promoted w/in JAX airport but was not, we had to pick up car & drive 3 more hours to our destination. It was an exhausting day of traveling. Also mislead by $45 pre-paid fuel. Don’t recommend buying like we did. Not pro-rated. Not explained well at pickup. Cost exceeded booking $. Never had this happen b4 with Ace.
About QEEQ:8.0/10
Misleading / marketing that Ace was at JAX airport. Was off-site & added an extra hour to our long trip.
Car was in lousy shape. Dash finish was cracked/chipped. Was promised a Jeep or similar and what I got was a roller skate. Backseat was so cramped my handicapped mother couldn't get in and out.
“Rented an SUV got a mid sized sedan - (Bait-and-switch)”
About ACE:3.0/10
Ace Rental runs a poor operation that left all Ace customers waiting by the curb wondering where the shuttle was after more than a half hour. The car was provided in a poor condition. Tire pressure was off in one tire, washer fluid indicator reported no washer fluid present, and car made concerning noises at high speeds. There was also no spare tire in the trunk in case of flats.
Everything was perfect. I have used Ace rental before and recommend it to anyone looking to rent a car close to the JAX airport. Friendly staff, quick service, swift pickup and drop off at airport.
About QEEQ:10.0/10
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Customer Service
Great value, easy to pick up and drop off.
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