Car was in lousy shape. Dash finish was cracked/chipped. Was promised a Jeep or similar and what I got was a roller skate. Backseat was so cramped my handicapped mother couldn't get in and out.
“Easy, but with a late arrival we wanted a car at airport & were mislead that it was but it was not”
About ACE:8.4/10
Ace was a shuttle ride away. Pleasant CS but promoted w/in JAX airport but was not, we had to pick up car & drive 3 more hours to our destination. It was an exhausting day of traveling. Also mislead by $45 pre-paid fuel. Don’t recommend buying like we did. Not pro-rated. Not explained well at pickup. Cost exceeded booking $. Never had this happen b4 with Ace.
About QEEQ:8.0/10
Misleading / marketing that Ace was at JAX airport. Was off-site & added an extra hour to our long trip.
they will do their best to get more money out of you. they offered the $3 upgrade to more than one person while I was standing.
if you complain about the car they give you for any reason, they will tell you they don't have another one in the same price range, but if you pay an extra $3 per day they will get you a better car or a car without whatever you complained about. other than that, the staff seems nice. but the whole process lacks some integrity.
shuttle drivers are nice people
Everything was perfect. I have used Ace rental before and recommend it to anyone looking to rent a car close to the JAX airport. Friendly staff, quick service, swift pickup and drop off at airport.
About QEEQ:10.0/10
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Customer Service
Nice people, lousy car.
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