Everything was great, however it would have been good to know even with renting with a credit card I

I am ordered full size care but get minivan.

Good service

The agent at the counter was friendly and found my reservation quickly. I booked a Chevy Malibu online. As I arrived at the end of the day they were out of inventory. The agent upgraded me to a brand new mini van without any extra costs.

Excellent customer service, prompt. Clean almost new vehicle. They are now combined with Dollar Rent a car. One office for pick up for both agencies, although physical locations are different. it could be a little confusing.

Easy to use booking process. Price protector only gives Easy Car Rental a leg up on all competitors. One can book with confidence not only because the price is protected but also because free cancellation.

Even though we had a pre booked car, we had to go and "choose" one ourselves but there were none to choose from and had to take the next wet car that was available so we were not able to "choose" our car. The car was an older model and had many scratches and dents that we needed to check over and make sure that we marked them all before leaving the lot. This was difficult as the car was wet and not in full sun shine. The pick up agent convinced us that we pre purchased the full tank of gas by telling us that there was only one gas station nearby and it was often VERY busy. We fell for this and discovered later that there were several gas stations to choose from and we could have filled the tank with ease before returning the car. We had travel insurance to cover our excess and any unforeseen issues but the pick up agent made us feel uncomfortable about not taking out extra insurance.

Easyrentcars were good to deal with. We liked prepaying for our car in our own currency.

The counter staff at the arrival very helpful and friendly!