Average

ホノルル空港に朝9時に着いてレンタカーを借りに行き借り終えた時は、昼2時。 時間を有効に活用しようと国内で支払いなど全て完了してるのにHertzのレンタカーを借りて無駄だった！ 他のレンタカー会社はスムーズに行ってたようです。 Hertzだけ、大行列でお客さんが並んでるのに店員が1人で対応して慌てる様子もなくダラダラ対応。

The car was ready and waiting. Not much pressure for extras.

Didn’t try price drop, but no problems. Everything went smoothly, as it should.

Great service, streamlined.

Full refund on accidental booking. No issues.

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).

Like: Price and drop off chooses
Dislike: Couldn’t use debt car