The rental car agent did not give included liability insurance which was listed in the booking. You should fix this issue. Every time I rent, they deny the liability insurance included in the booking and charge extra over the counter.
I wanted to change the car model on site, but due to language barriers, I wanted to cancel the previous order and pay again, but was told that it wasn't possible. I had to take the car as per the original order. It took quite a long time, about an hour, and the service personnel seemed a bit impatient.
About QEEQ:10.0/10
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