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+1-8007618913
Live chat Email us Service Code: 6654118121
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6654118121
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Experience ruined by Dollar

Reviewed: Thu, Aug 11, 2022
About Dollar: 7.0 /10
We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague
About QEEQ: 10.0 /10
No comment really, maybe stop using Dollar as they are awful
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
Full Size | Chevrolet Malibu or similar

Relevant Reviews on Dollar in United States

E.BARBER

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Standard | Chevrolet Impala or similar
Reviewed: Fri, Dec 1, 2023
“Great”
About Dollar: 10.0 /10
I was impressed. The car exceeded my expectations
About QEEQ: 10.0 /10

George

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Compact | Ford Focus or similar
Reviewed: Wed, Sep 20, 2023
“Successful rental”
About Dollar: 9.0 /10
Car, a Mazda3, was larger than ordered so there was no difficulty with getting everything in it. Could have been smaller and more economical but no complaints.
About QEEQ: 8.0 /10

Kelly Murphy Perine

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Full Size | Nissan Pathfinder 2 Doors or similar
Reviewed: Fri, Mar 6, 2020
“Easy and affordable”
About Dollar: 10.0 /10
Perfect for what we needed 9p
About QEEQ: 10.0 /10
Everything went as it should

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Compact | Ford Focus or similar
Reviewed: Mon, Oct 14, 2019
“It was average from the rental company but very easy with online system”
About Dollar: 5.7 /10
I think the getting the car was smooth in the process but no inspections at the pick up point so car was dirty when we got it. We were not shown the pictures of the car inspection from the agent on pickup. But vechile was a nice one
About QEEQ: 10.0 /10

B.Ryan

View more >
Mini Van | Chrysler Pacifica or similar
Reviewed: Mon, Jun 10, 2019
“East peasy”
About Dollar: 10.0 /10
The staff were very helpful and accommodating Nothing was too much for them to do. Process was streamlined
About QEEQ: 10.0 /10
Excellent value - received some extras Id never get from the rental company if i booked directly. I made a few changes as the holiday got closer and they all came through without any problems

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