Car was fantastic was given a choice of a Nissan or a Ford and took the Ford which was a lovely car to drive. No attempt to upsell and explained re bridge tolls very clearly
About QEEQ:10.0/10
As ever process smooth and easy with no complications and best prices available
“I had a great time traveling with the car. It didn’t give me a moment’s bother in three weeks.”
About Dollar:10.0/10
It did take a long time to pick up the car - at least two hours which was hard on top of a long international flight. But the staff were very friendly and helpful.
The experience with QEEQ was great. Everything went smoothly, and the customer service was excellent. They helped coordinate the pickup time due to flight delays. The fees were reasonable, and the overall process was quite fast.
In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.
In Las Vegas, I was rear-ended, and the car rental company said I could exchange the car at the airport branch. However, when I drove the damaged car to the branch, there was no one there. I called both the rental company and the customer service of Zuzuche, but I couldn't reach anyone. I waited from 1 a.m. to past 3 a.m., which was an awful experience. The next day, I went there again and waited from around 10 a.m. to 2 p.m. to finally get a replacement car. This severely disrupted my rest and travel plans.
The car rental branch had an initial round of upselling, which I had to decline one by one. The POS machine at the branch had issues, causing significant delays until it was replaced and payment finally went through. Returning the car was very convenient, just parked and handed over the keys.
The payment looks not very familiar to me. I'm not sure about the charge detail. Is it compared with the one I booked in QEEQ? I need detailed information regarding the payment list.
About QEEQ:10.0/10
Please summarize the whole payment info for me. Am I paying for QEEQ or Dollars? It looks like it's more charged fees to me.
1) This was the first time encountering aggressive upselling at Dollar rental. The elderly woman insisted on convincing you to upgrade, constantly bargaining, and said she needed to discuss with her manager if you refused. Essentially, she made it impossible for you to leave without upgrading. The Jeep you wanted wasn't available, so if you didn't upgrade, you'd only get a Kia.
2) The most frustrating part: for every toll payment, an additional charge of $9.99 was applied, even if the toll itself was only $7, they still added $9.99!
3) The upgraded car's oil warning light kept flashing, indicating that the oil was not changed or checked before returning the vehicle previously!
Dollar and Thrifty are essentially the same company with shared staff. Overall service was average, but there was an Asian counter employee who was very efficient and quickly resolved our issue. Highly commendable!
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