In Las Vegas, I was rear-ended, and the car rental company said I could exchange the car at the airport branch. However, when I drove the damaged car to the branch, there was no one there. I called both the rental company and the customer service of Zuzuche, but I couldn't reach anyone. I waited from 1 a.m. to past 3 a.m., which was an awful experience. The next day, I went there again and waited from around 10 a.m. to 2 p.m. to finally get a replacement car. This severely disrupted my rest and travel plans.
There were quite a lot of people in the queue. The staff at the service counter did not highly recommend third-party insurance. The car provided was the model originally booked, and it was relatively modern. I was quite satisfied with its advanced driver-assistance features, such as lane-keeping, adaptive cruise control, and auto-follow. The trunk space was deep and spacious, enough to accommodate all the luggage. Returning the car was a fairly simple process.
The Dollar counter forcibly promoted the roadside assistance service, charging an extra $173, and their attitude was impatient. The receipt issued for the roadside assistance was surprisingly from Hertz.
There were too many upsell items during the car pickup.
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