This car is too under powered to deal with interstates and needs more power to change lanes safely

Budget staff realised we might need a 4WD due to forecast snow and were able to provide one. Great service, fast and friendly. Will definitely use again

Excellent

Very fast in getting the car, staff was friendly and they upgraded us for free but the only bad thing about it was the windscreen was badly covered in fly splats that didn’t come off with the windscreen wash and had a big chip in the windscreen apart from that everything else was perfect

Easy and quick

San Francisco pick up was very lengthy. We waited over an hour to be served due to high demand, low number of staff and low number of vehicles available. When we were eventually served we were told our booking was not for that location despite my reservation stating it was. I specifically chose that location being within walking distance of our hotel. We were told the car was the other side of San Francisco so ended up getting a taxi there. When we eventually arrived we were dealt with very quickly though. There is obviously a problem with the on line booking system in addition to organisation at the local branch in San Francisco.

I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one. The customer service for the pick up and drop off was abysmal at best. EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).

N/A

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