They added costs arbitrarily and were deceitful in communication. When I booked at the location, the total order was over $215, but upon picking up the car, the staff added over $117 in extra charges without permission. We noticed the discrepancy when picking up the car and raised objections. The staff, seeing that we were Chinese and not fluent in English, deceived us by saying the additional charge was a deposit and wouldn't need to be paid if the service wasn't used. We had our friend in the US call them, and they also confirmed it was just a deposit and there was nothing to worry about. However, when we returned the car, the bill showed a total of $333, including the $117 charge. After asking our American friend to check the pickup order, they explained that an additional $55 and $60 were possible extra charges. We verified with the rental company, who indicated that they had added road assistance and other services at the time of pickup, totaling over $117. The rental company stated they would help us file a complaint but couldn't guarantee success. This was very frustrating, and I recommend not choosing this company.
When I got to Avis, they had no customers waiting and had 5 people all standing having a chat. They kept me waiting for 5 minutes before one of them asked one of the other staff to serve me. It looks like good old American Customer service has gone out the window.
About QEEQ:8.0/10
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A very enjoyable weekend - would recommend to anyone.
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