It was awesome once I arrived to the Hotel to pick the car up.

I think if you are renting from a rental care business outside the airport then the rental car shuttle should take you to the airport. You make every effort to get there to rent from them - I could have rented from the airport but didn't. The wait time was a little long The car wasn't ready as they were still cleaning it. The fuel was not on full (3/4). I put the fuel back at 3/4 of a tank but was charged for not filling the tank up but they gladly refunded me back for the fuel charge after I called and told them I had pictures of where the fuel was on pick-up and where I filled back up to exactly the amount upon rental.

Professional, knowledgeable & helpful staff. Complimentary champagne with caviar at drop off would make ACE unbeatable worldwide.

Innovative, useful intercontinental service.

Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....

It was a horrible experience. The first car had mechanical problems and was beat up and filthy. I took it back and they gave me another car which was also dirty so they vacuumed it. The girl left her cell phone in the car (she said) and harassed me claiming I stole it when I looked everywhere she said and couldn't find it. She found it when I returned the car (she said). I have no idea where it was. She didn't say. I will NEVER rent from them again.

Very busy bit of a wait. Collision sensor malfunctioning randomly. Key fob battery did not work at times.