Although the overall car configuration is good with heated seats, steering wheel, CarPlay, and rearview camera, the mechanical dashboard feels a bit outdated... And the dashboard showed a maintenance required sign as soon as I picked up the car. This lack of maintenance resulted in poor vehicle condition, low-speed shaking, jerky power output, and slow engine response.
1. Low efficiency, the queue time was extremely long. It took me over an hour when there were only five or six customers ahead of me;
2. They added over 500 euros in extra charges to the contract without informing me when I picked up the car. Fortunately, I spotted it and refused to pay;
3. The pick-up point is a ten-minute walk from the counter. The car was not filled up with fuel. After a long flight and long queue, I was too exhausted to argue, so I just accepted it;
4. At drop-off, they tried to charge an extra 460 euros. They handed me a 4-inch screen device to sign. I spotted it again and refused;
5. Everything was fine when I returned the car, but they still tried to scam me into buying personal and car insurance. This is just ridiculous;
6. Finally, they directly charged an extra 460 euros from my credit card without any signature or authorization, despite my two refusals. This is outrageous! Currently disputing the charge with the rental company and card issuer.
7. In all my car rental experiences across North America, Latin America, Africa, Europe, and Southeast Asia, Budget at Frankfurt Airport is by far the worst!
This was my first time renting a car overseas, and I was very satisfied with Budget! We originally rented a Mondeo, but the staff noticed we had a lot of luggage and offered to upgrade us to a Volkswagen with a larger trunk for just 7 euros more per day. This turned out to be the right decision. The car was in excellent condition; it was a diesel and had only 7800 kilometers on it, making it very fuel-efficient. We drove 1700 kilometers in total and spent 138 euros on fuel. Returning the car was also very easy and hassle-free. The staff inspected the car and immediately processed the return. The simplicity exceeded our expectations.
Great service and plenty of cars to choose from all in excellent condition
About QEEQ:10.0/10
Easy to use and good communication
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