took 3 hrs to get our car !..stay away wont honor quoted price and was completely blatantly racist
Marlene Gomez
United States
Reviewed: Sat, Jun 15, 2019
About ACE:2.0/10
maybe next time, hire people who arent racist...i came in fully prepared . rental confirmation. she said the price is not accurate, that easyrentcars dont know how to calculate...i also came in with full coverage insurance and a separate policy that will cover the car in full...everything was printed out...she read the policy page for page, while ALL the white people just handed their insurance card NO declaration page to read . they were treated and greeted with respect. i literally told her why she treated us different and she just smiled.....i am so disgusted ....when we got our car it wasn't cleaned...showed her the picture of taken from our phone and said ewww thats disgusting i woundnt take the car and OFFERED NO other car to us
I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again.
The counter service was awful. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. I had to walk inside twice, we missed a shuttle.
“Worst service. They never called to inform me that they didnt have a car for me & left me stranded”
About ACE:2.0/10
Zero stars. Never got a car! I will never use them again. They are unreliable and do not know how to do business and treat customers terribly. Instead of calling me to inform me that they did not have a car available they left me stranded at the airport late at night. Couldn't get in touch with someone for my refund. Horrible.
“Not prepared ,Not Professional , Establishment not clean just Filthy no vending machines no Air”
About ACE:4.0/10
No switched the Jeep to Nissan Rogue no price adjustment.
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took 3 hrs to get our car !..stay away wont honor quoted price and was completely blatantly racist
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