This is my second time renting a car, and the staff at the store were extremely warm and attentive. I noted that it would be best to have a car with GPS, and the store replaced the vehicle with one that had navigation. I appreciate it very much.
Very good. The car was in great condition, and the service was professional. They confirmed I had already purchased full insurance and didn't push any additional unnecessary options. Although the vehicle's model was changed, it was neither an upgrade nor a downgrade, but coincidentally it was the same model I usually drive. Returning the car was on a Sunday (outside business hours). Since I chose to return the car in a small town (Wiesbaden, one-way rental), the store provided a self-service return option. It was an excellent experience.
No vehicle choice, did not match the booking, forced navigation fee
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