There was no manual inspection when picking up the car, but they claimed there was a scratch on the wheel rim when returning it. Thankfully, I had purchased full insurance.
I had an excellent experience with Europcar! The booking process was straightforward, and the staff were professional and friendly from start to finish. When I arrived, the check-in process was quick and hassle-free, and they had the car ready for me right on time.
The vehicle I rented was clean, well-maintained, and exactly as described. It performed flawlessly throughout my trip, and I appreciated how fuel-efficient it was. The selection of vehicles available was impressive, catering to all needs, whether for a family trip, business travel, or leisure.
Returning the car was just as smooth as picking it up, with clear instructions and no unexpected charges. Their transparency and excellent customer service really stood out.
I highly recommend Europcar for anyone looking for a reliable, stress-free car rental experience.
About QEEQ:10.0/10
I had an outstanding experience using Qeeq! The website/app is incredibly user-friendly, with a clean interface that made it easy to search, compare, and book a car. The platform offers a wide range of options, from budget-friendly cars to luxury vehicles, catering to every need and budget.
What impressed me most was the transparency and clear pricing with no hidden fees, detailed descriptions of each vehicle, and customer reviews to help with decision-making. The booking process was seamless, and I appreciated the instant confirmation and flexibility to modify my reservation if needed.
The platform also offers great deals and discounts, making it a cost-effective choice.
Overall, Qeeq is a reliable, efficient, and convenient solution for car rentals. I’ll definitely be using it again and highly recommend it to others looking for a hassle-free car booking experience!
Europcar's service is quite average. Since our flight arrived early and there were fewer people at immigration, we arrived nearly two hours before our scheduled pickup time. The staff told us that the car we booked was not ready yet but we could pay an additional 120 euros to upgrade to a Jeep SUV 4xe (we couldn't find this exact model). We agreed to the upgrade, but the car we received was underwhelming. While driving, the steering wheel felt jerky and shifted slightly. The car's acceleration was slow, and the fuel tank was only around 30 liters, which is quite small. Truly regretful.
The contract stated a different time than the actual key pickup/drop-off, resulting in many additional fees. The car provided had issues, and the hotline couldn't arrange for a replacement. I had to check multiple branches myself and only found an available car after visiting four locations.
We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.
The service exceeded my expectations. Picking up the car was simple, and I was even upgraded to an Audi A4 Avant. Returning the car was also very efficient and fast. Great job, Europcar!
Very satisfied. The rental location and parking lot were very easy to find. However, an additional 19% tax was charged at pickup. The car had only 9 kilometers and still had the slight new car smell, reminding me of when I bought my own car. Returning the car was also easy to find, and the staff member was very friendly and even personally took us to the drop-off point.
We booked a Passat because we had a lot of luggage and there were five of us, but ended up with an Arteon station wagon instead. The trunk space was still decent—just enough to fit our luggage, including two 25-inch suitcases.
Had to wait in line for a long time, and they skipped our number when calling. We had to re-queue, and when it was finally our turn, they said it wasn't time to pick up the car.
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