“Checkin staff needs more customer service training.”
About Hertz:8.0/10
Checkin Counter staff's responses were curt, speaks w minimal eye contact, no greetings, no smiles, no 'thank you'....simply bored with her job (?) Overall, unapproachable & checkin was unpleasant.
In contrast, Checkout staff were courteous & professional.
We had a small problem with our own smartphone and it’s connectivity to the vehicle for Satnav. A team atone of your Midwest drop offs helped us immensely and even provided a portable backup Satnav unit.
About QEEQ:10.0/10
The outcome (of a good quality long term rental at a cheaper price) was far superior to anything else we found. Well done!
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Customer Service
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