It's okay, but I had to explain a lot. Even though I had already bought insurance, the rental company still insisted I buy their insurance, which took over half an hour. Eventually, I had to call QEEQ's customer service and then explain everything to the rental company staff. After a lot of back and forth, they finally processed it. They also required two different bank credit cards for the deposit, claiming the A4 is a luxury car and two cards are necessary. Fortunately, I had them. Overall, it was okay. Just consider it a travel experience.
There were two or three people ahead in line, but the process was quite quick. I chose the rental company's full insurance when booking, and there was no upselling. They did block a tank of fuel and a refueling service fee, but the charge wasn't applied. After returning the car with a full tank, it was settled normally. Once the formalities were completed, they handed over the keys and explained where to pick up the car. I booked an Opel Corsa but was given a Lancia microcar. The engine performance was poor, and it struggled to go uphill even with the pedal floored, causing cars behind to tailgate me the entire way. The trunk could barely fit a 28-inch suitcase while leaving no space for anything else. As for the service, it was average—nothing exceptional or terrible, just passable.
The place to complete the procedures and the pickup location are separate (about 500 meters apart). The person at the pickup location had a very indifferent attitude.
Hertz was great; they promptly helped us resolve any car issues during the trip.
About QEEQ:10.0/10
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