Dollar’s customer can improve

The location of pick up and drop were not clear

Car was ok. Counter service slow because not enough staff for amount of customers lined up waiting for service.

They should list that airport fees are exorbitant and increase price by well over $100. Staff at the counter was VERY pushy on adding extras and really hassled me on adding unnecessary insurance options.

Dollar staff were very good, however, they had been misinformed if the amount I had paid m, so had input manual override inchaeges

Easy and efficient - great value for miney

I rented the car based on your promised price of $55.18. When I got to the rental counter, the representative gave me a price of $80.55 for the same reservation I had made through you. I asked why the difference. Her response: taxes. I said taxes were included in the original reservation. When I refused to pay $80.55, she said she had no more cars and I was essentially stuck, just having completed a 24 hour trip, ending in Newark. So I took the car for $80.55 but am going to dispute the difference with my credit card company. When I returned the car and received an itemized receipt, it showed three separate amounts for various things like emergence road service, premium road service, etc. that I had never accepted, or even been asked to accept. The Dollar agent should be fired for her lies.