I bought the supplementary comprehensive insurance provided by Zuzuche. At the counter during pickup, they added the car rental company's insurance without even asking, charging over 30 dollars a day. Fortunately, I checked the bill and asked them to cancel it. Although the car was relatively new, it was poorly maintained. The interior wasn't very clean and had a lot of cockroaches. The car roof wasn't sealed properly, and when driving over 60 miles per hour, it made a noise like boiling water.
The customer service was unresponsive and didn't proactively solve issues. Customers had to figure things out on their own. There was no professionalism at all, highly not recommended!!!!
“Not a "deal" - wish I'd gone with a more reputable booking”
About AVIS:5.3/10
TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out.
Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including.
Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.
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Good price quality and reliable. Will use again.
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