Overall car rental went smoothly, and all damages were recorded. However, the tow hook cover fell off and wasn't recorded, so it's important to check the car thoroughly.
Terrible experience, but why the extra charges??? My deposit had an unexplained extra charge of over 1000 yuan!!! The car was inspected at drop-off with no issues! The fuel tank was also full!!!
When picking up the car, they emphasized multiple times that it must be returned before 19:00. I rushed and managed to reach the return location, but despite the lights being on and the door seemingly open, the main gate was locked and no one was there to accept the car. I tried calling all provided numbers, including the one on the key, but all calls went unanswered with just a message asking me to wait. There was no way to contact Europcar's customer service, resulting in us being unable to reach our accommodation on time, causing a loss.
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