Our flight arrived early in the morning, and the rental car agent was very patient. There were no sales pitches, and after completing the paperwork, he guided us to the vehicle and informed us about the return process.
We had to wait quite a bit for the shuttle bus at LAX. Several AVIS and HERTZ shuttles came before one Dollar shuttle arrived. At the rental location, there were many people at Dollar, possibly because it was around noon, a peak time. We waited in line for nearly an hour. They did offer additional insurance, which is optional depending on your choice. Initially, we chose a Jeep Cherokee, but it struggled with uphill roads. Later, at the Dollar rental spot at San Francisco Airport, we switched to a GMC. Its performance was much better, although it consumed more fuel. The car exchange process was very convenient: just refuel, a quick inspection, and then you get a few cars to choose from, which was nice.
An older Chinese guy at the counter first tried to persuade me to buy full insurance. After I refused, he insisted that I must buy an insurance, saying it was a must. I didn't think it through and agreed after calling the rental company to inquire, paying an additional $111.92 for the insurance. Two days later, I looked at the receipt and realized that the insurance was only potential insurance. Looking back at the email from the rental company, I felt deceived. I will never choose Dollar again!
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