Return to airport.

Peseimo servivicio

needed over 5 hours to get the car. is very very dispirited.

While I understand that the day I picked up the car there was a huge demand for cars and the staff didnt have visibility on when cars would be ready but (a) they were very unhelpful / on the verge of rude when you asked for any sort of an update and (b) I am shocked that Dollar hasn't implemented a better logistical system so that they don't over book cars and cause people to wait multiple hours for a vehicle!

Like: The price was the best price I could find online. I was skeptical since I've never heard of this car rental website in the past. I rented from San Jose airport and it was fast, easy and friendly service (I chose Dollar). I was so impressed with the rate of the car I will go first to easyrentcars.com next time and nowhere else!
Dislike: The only hesitation I would have in the future is that I had to pay in full before the trip. My travel changes often, so I'd be hesitant to pay in advance if my trip wasn't 100% confirmed. Otherwise, It was wonderful!

Like: The help was great
Dislike: The first car I was offered wasin such bad maintenance status that I was turned around at the gate. The next vehicle was great but I skulls have been able to choose it initially. The first vehicle, which was terrible, was the only vehicle available and there was no offered upgrade or anything until it failed the maintenance cycle which costs me more time that I didn't have.