Excellent booking and drive experiences

the counter people want give other services that i dont need it

excelent

Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.

Really good. And the chat function at the customer service was excellent

Rented here because of multiple previous good experience. Times before it was only 1-2 days rental, this time 11 days. Make sure you will check what you paying for as they got tendency to add you stuff you dont want just to earn more money.

Count with 30-40% higher price when you reach the counter even when you payed for whole booking with full insurance.

Lady behind the counter told the man in front of us he needed to buy insurance and he refused saying it was included. When it was our turn we were told we weren't covered by any insurance and to buy some through dollar, I refused. She then offered to prepay for fuel even though that was already included through easyrentcars. When she actually processed the booking she couldn't avoid the fact it said that insurance was included that she tried to pretend wasn't there. The cars in our section were all old and there was only about 3-4 of them. Would never go through Dollar again.

Will definitely use again.

Dislike: Tricky to find where to return the car in Las Vegas, was not given details so a lot of driving around in circles before we figured out exactly where to go. Was not explained to us on pick up