I love the staff there in San Marcos,TX

Checkin Counter staff's responses were curt, speaks w minimal eye contact, no greetings, no smiles, no 'thank you'....simply bored with her job (?) Overall, unapproachable & checkin was unpleasant. In contrast, Checkout staff were courteous & professional.

Glad I found this site.

Upgrade pricey and was charged for a vehicle that had to go back to California anyway!

The car was externally dirty and the pickup wasn’t particularly straightforward.

One trend I have found with all rental companies of late is that there a very few (if any) rental company employees in the car pick up area. This time with Hertz, I rented a convertible and I didn't how to operate the roof, I had to find and then flag down an employee to instruct me how to raise and lower the roof. Usually I'm left on my own to figure out how a car systems work.

Wonderful, easy and intuitive to use.

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.