Nothing satisfactory at all. Moreover, suspected fraud with repair bills and random charges. A minor scratch reportedly costs 4900 NZD, suspiciously just below the 5000 NZD deductible, as if they are using scratches as a pretext for major car overhauls.
Besides my comments above, I would like to express my appreciation for the complementary airport shuttle service by Joy car rental to the Christchurch Airport. Thank you!
Extremely satisfied. Rented for three weeks, the service was excellent and very attentive. Whenever I had questions, the staff provided satisfactory answers. I will definitely rent from them again. By the way, the car I got was in great condition, having only around 20,000 kilometers, which was a pleasant surprise.
“Great rental company with prompt friendly service”
About Joy car rental:9.0/10
We had an upgrade to Mazda Premacy which is a bigger car at point of pickup. Customer service is good. The staff is helpful and answers our questions on wechat during our journey.
About QEEQ:10.0/10
The price drop was fantastic. It has helped us saved a bit.
Communication in Mandarin was very clear. All formalities were completed quickly. The car charger and holder were very thoughtful. They were honest and helpful, arranging for my phone, which was left in the car, to be returned to China. Very thankful.
The service was excellent, truly responsive to all requests. Since my language skills are not great, I encountered a rural gas station on the way to Lake Tekapo, and the process was a bit complex and different from what I'm used to in my home country. I decided to give the owner a video call, and to my surprise, they responded quickly. The owner calmly guided me through the fueling process via video. I’m very grateful!
The car rental company was excellent. Both pickup and drop-off were very quick and efficient. Overall, I am very satisfied. The car was very new, and the staff was very friendly. This is the honest truth.
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