“We were lucky to be offered an upgrade to a brand new VW Sharran. Great customer service.”
About Alamo:10.0/10
Excellent English speaking staff. Fabulous car. Very efficient and easy pick up and drop off. Our only jiggle is the extortionate cost to add the cover for claims protection. A charge of £100 on a £40 hire!
“El alquiler en sí muy bien
Servicio postventa fatal
En Álamo hay chorizos o no tratan Lost and foun”
About Alamo:9.0/10
Dejado el coche fuera horario de oficina he dejado la cartera con tarjeta de crédito y carnet de conducir
No fue posible recuperarla en el momento
Álamo se niega a contestar al teléfono por lo visto también a qeeq y tampoco contestan a las mails
Hay ido de persona mi hermano y también otro familiar pero dicen que no han encontrado nada, cuando yo tengo foto De la cartera en el coche
Una vergüenza
About QEEQ:10.0/10
Se ha activado en cuanto reporté el acontecimiento pero no ha conseguido nada
The vehicle was ok. There appeared to be a judder felt through the steering wheel from a certain speed, disappearing at a higher speed.
Gears were difficult to operate.
General drive was good and the seating was comfortable.
I booked a Passat because I was traveling with a family of four with quite a bit of luggage. The Passat has good passenger and trunk space, which suited our needs. However, when I arrived at the rental office, they gave me a Volkswagen T-Roc, which is much smaller. The Passat is 4.8 meters long, while the T-Roc is only 4.3 meters. They claimed it was the same category, but the passenger space and trunk size were significantly smaller. The T-Roc is essentially a raised Golf, and I couldn’t even fit my luggage. The cabin space was tight, making long-distance travel very uncomfortable. I was completely stunned—I couldn’t even take the car because my luggage wouldn’t fit. I argued with them for over ten minutes, during which they provided some alternative options, like an Audi A5 or A7, but only if I paid extra. This felt completely unreasonable. I’ve rented cars overseas dozens of times and have experienced free upgrades but never a downgrade like this. After insisting for over ten minutes that they solve the issue, they finally relented and gave me a Volkswagen Tiguan. It was barely sufficient to fit my luggage, so I reluctantly accepted it. Back in July, I rented an Audi A3 in the Netherlands and received a Kia Ceed instead—also from Alamo. I let it slide because it was adequate. However, during this European trip, Alamo disappointed me twice. This rental company is incredibly unreliable—there’s a huge gap between the car you reserve and the car you actually get, and they don’t even match the same category. I strongly suspect they exploit language barriers to take advantage of Chinese customers. I highly recommend avoiding Alamo; they're extremely untrustworthy.
Staff was very helpful...When we are turning Tegel airport there are traffic issue...Almost 2 km outside of Tegel Airport policeman closed all roads and we wait there more than 1 hour...So we cant put bensin,because of check in time ...For 15 liter bensin Alamo take from me 67 Euros...Gas station is 1 km from Tegel...Anyway,its my fault but 4 euro/liter is so expensive...They called me,i explain them this policemans traffic issue but they cant help me...Anyway,it was good car and good firm...
A big sales pitch at the counter. Already provided info during booking needed to be filled in again. Was walked to the car but no explanation of the cars particulars.
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