Initially, we went to a small counter on the first floor of the airport where several companies were represented, but there was only one person, so we had to wait in line forever. Later, the desk staff told us that if we were Alamo customers, we could go directly to the car pick-up point to handle everything. At first, we didn’t understand where the pick-up point was and spent a long time searching outside the airport. We even asked a police officer for help, and the officer eventually took me back to the desk to ask the staff members, and that's when we figured it out. On the bright side, we got a very positive impression of Dutch police—thumbs up!
No upselling at all. However, I rented a BMW, paid for a BMW, but received a Suzuki. When I requested a replacement, they replied that they never had BMW X1s. If they don't have it, why is this model an option? Is this an issue with the rental company or QEEQ?
The service was excellent, but the condition of the car was quite average. However, I believe this is not the rental company's fault but rather an issue with QEEQ.
I chose to rent a car within the city of Amsterdam because it was very close to my hotel, Crown Plaza, and the staff had a good attitude. The entire pickup process went smoothly.
After making the reservation online, the store refused to let me pick up the car at the originally scheduled time and forced us to wait an extra 50 minutes.
“Great 'replacement' car delivered by an incredible person. Made my day(s).”
About Alamo:10.0/10
The car did exceed my expectations indeed! After my previous 'far from perfect' experience, Alamo pulled out all the stops to ensure this customer stays! Well done and succeeded
About QEEQ:10.0/10
Platform worked beautifully as usual. Just when I wanted to 'sollicit' my friend to join as Platinum member, my own membership had expired
I rented an Audi A3 but got a Golf instead. The space was more than sufficient, and the car was fairly new and clean with just over 15,000 kilometers. It was very comfortable to drive. Over 10 days, I drove a total of 3,200 kilometers and spent 2,600 yuan on fuel. Gas prices in Germany and the Netherlands were quite high, over 2 units, but in France and Switzerland, they were significantly cheaper, at just over 1 unit. It's truly fascinating.
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