“Experienced problem with car but very good customer service follow up.”
About Alamo:9.0/10
Pick up was smooth and drive to destination was fine. Unfortunately the car would not start for our return journey to the airport and I had to call assistance which took over an hour to arrive (not Alamo's fault). The return drive was very stressful and we arrived with only 35 minutes to our actual flight departure. We therefore did not have time to put petrol in the car or we would have missed the flight. The system automatically billed us for the higher refuelling cost but, after contacting customer service, they charged only for the fuel and refunded the additional charge.
After having received shocking customer service from Alamo/Enterprise Spain after a hire last summer, I was very pleased to receive such positive, fair and rapid customer service from Alamo Netherlands.
I asked about the exact amount of deposit beforehand and the information was wrong. You sent me 750euro but it was 900euro. Car and all other was perfect :-)
“Excellent, fast and friendly service through out. Will definitely use them!!”
About Alamo:9.7/10
Car exceeded my expectations! Very clean and very low mileage. Less the 6 months old.
I didn't like being charged extra for winter tyres. I had mentioned I was driving Luxembourg time I was paying for the car. Its beyond their control, just miscommunication.
I will give them 9.75 out of 10
About QEEQ:10.0/10
Very competitive pricing and good range of options.
Well tailored cars for my options.
“the quality of the car made up for the shitty service at the counter”
About Alamo:8.7/10
i made a mistake when i booked online to indicate a pickup time and it reverted to 12 noon,i arrived there at 845 and when he noticed the mistake he told me he had no cars to give me ,except a top of the line with all bells and whistles for only 10.00euro more a day for 8 day's
when i explained to him that the 2 times before i rented from then it did not pose a problem his answer was THAT IS YOUR PROBLEM and than told me further that the car i had reserved would be available in about 3 hours and could wait in the public seating in front of their office ,i sat there for 2 hours
WAS NOT IMPRESSED
This is the second similar car I have hired and the spec on the car is low. It is a full size car but has minimal extras that would be typical for a car of that class. There was no speed sensitive cruise control as an example. I hired a volve S60 earlier and it had extras that would be typical for the car type but the Mercedes didn’t.
The car seat we reserved for our 7mo, did not meet our expectations. The thin foam padding was scarce, and had holes in from wear an tear- so it looked worn out; the construction frame of it wasa thin plastic shell, (to be secured to the car by the seatbelt) however, the entire chair moved freely with one hand - so we were petrified for any sharp corners taken with baby inside/ let alone a collision.
I understand that the staff won't fit the product for insurance reasons- however, this didn;t fill us with any confidence as they threw it on the ground at my feet and said "you must read the instructions on the sticker and fit" despite me never fitting this type before.
The seat itself was really hard, and uncomfortable for my baby; which resulted in cutting our holiday in half- and not driving around Holland as planned, due to her crying after no more than 10mins.
I will never reserve a car seat again due to this completely terrible experience.
The car was fine.
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