A brief overview of the car would be helpful. I have an old car and had some problems using the ignition, radio and cruise control.
The staff at pick up and drop off were friendly and helpful.
I already know the Dallas car rental center, they are in very good condition and easy to find, but it bothers me a lot is if you already have a reservation and previous payments, ID, license, etc there is always some detail that delays everything, either because they don't have the car there or some other insurance factor that causes a delay, In addition to poor staff attention , it's always the same, it makes me want to look for other options in the market.
“Horrible! The 6 hour wait to get my vehicle was just too much.”
About Dollar:8.0/10
It took me 6 hours to get rental vehicle. The car was clean but it had vibration issues. No spare tire was present and tires on the vehicle were not run flats. Scary situation since I am from out of the state.
Slow wait at counter. Car was abit dusty. The minivan wasn't available so I was given a 7 seater SUV. I came back 2 days later to exchange for another minivan and got a Chrysler Pacifica instead of a Toyota Sienna. So it's a 7 seater instead of a 8 seater. But still value for money!
I inadvertently booked at the DFW airport while arriving at the DAL airport. The Love field Dollar attendant was nice / nasty. He was polite and did explain the situation but there was a sense that he didn't really care.
On the other hand once I arrived at the DFW Dollar, the attendant was very reassuring, sir that happens lots of times, I just sent three people from here to DAL and ensured my return was to DAL where I was flying out of.
Overall Dollar should update the systems between the sites to allow easy transfer from one to the other since flying to one airport while renting a vehicle from the other airport is a common occurrence.
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