21 Car Rental Brands at Cancun Airport (CUN)

Todo bien con mi renta.

Reviewed: Apr 4, 2024

El vehículo estaba bien.

Reviewed: Oct 7, 2022

Esperé mucho tiempo Además se encargan de meterte miedo para que les compres sus seguros

Reviewed: Mar 1, 2021

No hicieron válidos los seguros contratados y tuve que contratar sus seguros. El precio se elevó al doble del acordado.

Reviewed: Nov 14, 2020

Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!

Reviewed: Feb 16, 2020

Alles sehr ok

Reviewed: Mar 21, 2024

Es una locura el costo del seguro por parte de EUROCAR, te engañan con el bajo costo de la renta del carro y ganan en el seguro lo que quieren, es un abuso.....

Reviewed: Jan 7, 2024

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.

Reviewed: Feb 10, 2023

El auto era lo contratado, en el proceso de check in el tipo del mostrador insistía en cobrarme un impuesto adicional, a pesar que el voucher decía que los impuestos estaban incluidos, finalmente me los quito y no pague nada más. El auto venia con golpes leves en la parte exterior, la vía del costado derecho desprendida y me lo entregaron con 3/4 del tanque. Asi que tome fotos. Mi sorpresa es que al salir el sistema de ellos toma fotos y me las envió, por lo que me quedé tranquilo de no esperar sorpresas a la entrega. Al devolverlo, lo di con tanque lleno y el proceso fue muy rápido. Lo del tanque me pareció una mala práctica de parte de ellos. Es importante leer bien lo que alquilas. El mensaje es: "si te dejas se aprovechan".

Reviewed: Jan 18, 2022

The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.

Reviewed: Feb 23, 2020

Muy buena atención con atención VIP

Reviewed: Jan 17, 2024

Me cobraron obligadamente un seguro que yo llevaba de Chile. Recurrí a QEEQ pero no me solucionaron el problema

Reviewed: Feb 28, 2022

Thank you

Reviewed: Apr 20, 2021

Issues with Hertz office in Cancun regarding insurance policies- please refer to my extensive email correspondence with your customer service officers

Reviewed: Mar 3, 2020

Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.

Reviewed: Mar 2, 2020

We’ve rented in Cancun many times over the years (we own homes in Mexico). Avis is one of the best agencies to deal with as you often walk away from others feeling you have been taken advantage of.

Reviewed: Jan 13, 2024

La camioneta rentada bien, en buenas condiciones para viajar sin problemas. El proceso en AVIS es bastante ágil.

Reviewed: Sep 24, 2019

They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined

Reviewed: Dec 9, 2022

We waited a very long time to get our car and the car was in bad conditions and dirty.

Reviewed: May 29, 2022

Muy bueno el servicio pero si deberían ser más claros en los temas de seguros y depósitos

Reviewed: Nov 21, 2021

El auto desde mi punto de vista ya no debería estar a disposición de renta

Reviewed: Nov 3, 2021

They where amazing. Really fair safe and fast. Good staff.

Reviewed: Jun 2, 2021

Counter at airport.

Reviewed: Oct 29, 2022

Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.

Reviewed: Oct 29, 2022

The staff were really helpful and super friendly

Reviewed: Apr 6, 2022

Fue un muy buena oferta

Reviewed: Apr 15, 2020

BUDGET REFUSED TO RENT ME THE CAR UNLESS i BOUGHT EXTRA INSURANCE EVEN THOUGH I HAD CHECKED AND CONFIRMED I HAD ENOUGH. ONCE I CALLED EASYRENTCARS THEY REFUSED TO TALK TO HIM AND AGREED TO RENT ME THE CAR.

Reviewed: Mar 4, 2020

Quick excellent service

Reviewed: Sep 21, 2021

El carro se nos dañó (no encendía) 2 veces por batería, eso nos estresó bastante y nos retrasó los planes de las vacaciones y es algo prevenible de solo mantenimiento. Deben ser mas cuidadosos con ese tema

Reviewed: Aug 6, 2021

Excelente servicio

Reviewed: Dec 30, 2019

The didn't have any small SUVs, much less my Jeep Wrangler

Reviewed: Aug 16, 2019

The car was a bit smaller than we expected, but it did the job for us. Alamo's service was absolutely fine, no issues whatsoever.

Reviewed: Aug 15, 2019

Great service from start to finish and very attentive staff at pick up and drop off.

Reviewed: Mar 22, 2021

We wait over 1h for car...very slow check-in

Reviewed: Nov 30, 2020

They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental

Reviewed: Apr 22, 2020

Me gustó el servicio,

Reviewed: Nov 22, 2019

Entregaron lo prometido en un tiempo aceptable, aunque me intentaron vender demasiados seguros.

Reviewed: Nov 21, 2019

Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.

Reviewed: Aug 15, 2019

I dont recommande this place at all.

Reviewed: Jan 16, 2019