18 Car Rental Brands at Mexico City Airport (MEX)

The reservation has the wrong drop off location, they messed up the contract. They charge us the deposit and suddenly they decided they dont have a car eventhough the luggage was already in the car

Reviewed: Jul 8, 2022

- Opportunity on improve picking up process - Customer mindset training - Better lobby and facilities - Improve and make easier the process - All Customers show been dissatisfaction in the time I was - Setting of indicators of satisfaction

Reviewed: Aug 6, 2019

El auto estaba en buenas condiciones y bastante limpio Al revisar la reserva el agente sugirió comprar otro seguro porque el que yo había elegido eera cobertura media y no incluía servicio en el camino y otros detalles, pero no fue muy insistente. Sólo noté un detalle en la conducción que le hice saber al personal al momento de regresar el coche.

Reviewed: May 31, 2021

Very good Service !!

Reviewed: Apr 24, 2019

Car was illegal, should not be on the road. Bald tires, screeching breaks and battery died.

Reviewed: Feb 14, 2019

My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.

Reviewed: Oct 29, 2020

A Beat is not the same category as a Golf.

Reviewed: Aug 13, 2019

Reservé un vehículo Full Size (el modelo de referencia era un Passat) pero no lo tenían disponible en la sucursal. Me dieron, en cambio, un Cavalier, considerablemente más austero, pequeño y limitado con respecto a lo que originalmente reservé.

Reviewed: May 2, 2020

Estuvo excelente, aunque no estaba disponible el auto que solicité. Lo único malo es que el proceso de recogida fue lento.

Reviewed: Apr 15, 2020

Very efficient service. Expected from a good brand like Hertz

Reviewed: Dec 31, 2019

They charge me for small front bumber chip... smaller than grain of corn... they charge me $900 pesos

Reviewed: Mar 25, 2020

The car was kind of old, got a 2017 model, the carpets in the trunk were torn and the car had scratches all around. The service though was well above expectations and made up for the car being sold and badly kept

Reviewed: Sep 3, 2019