12 Car Rental Brands at Cologne-Bonn Airport (CGN)

additional charges were outrages! i was late for the pick up cause of canceled flight, delayed train ride etc. So first i was convinced it was their after working hours so i will be charged! then they have had some nicer cars where i can pick for an upgrade where i was charged 30% then realized they dont even have my prefred calls and would have to give me one of the upgrades anyway. then i was told they will wvae the addtional after hours service charge however what i see in my invoice is addtional charges and plus taxes on those charges... finally i pay more then the rental value that i paid to QeeQ to addtional service cahrges to rent the car! what is a service fee if your job is to supply a rental car? i will never ever pick a car from either Hertz or Thrifty!

Reviewed: Jun 28, 2023

Budget me dió un coche de inferior categoria y cambio automático.

Reviewed: Apr 20, 2022

Like: The staff was so kind and we got the car so soon, with just 500 KM used (that is amazing).
Dislike: I reserved a Mercedes-Benz C-Class (Premium Class), when I went to the station they told me that car is not available, but they didn't give me other cars in the same class (the same class is BMW 328 or Audi A3 ...) I got an Alfa Romeo Giulia that was so good but that was not at the same class with my reserved car.

Reviewed: May 23, 2018

This experience with Budget was good as always. Very helpful desk staff. Easy pick up process. Good condition of cars.

Reviewed: Nov 9, 2021

The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute. When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.

Reviewed: Jul 31, 2019

Only problem was (but it's hopefuplly being solved) that they have tried to charge extra day, even if the car was returned 5 hours earlier and not later.

Reviewed: Nov 1, 2021

Great experience. Friedly staff, clean and good car.

Reviewed: Jun 27, 2020

Always they are my first choice of rental car company because of their cars, staff and prices

Reviewed: Jan 5, 2020

good

Reviewed: Sep 12, 2019

Car exactly as expected, worked fine. Customer service agent at pick up was friendly and helpful.

Reviewed: Jan 4, 2020

Got downgraded because of a fair in Cologne. But without a refund!!! Europcar is only a good choice when it is much cheaper than Sixt. Long waiting time at counter.

Reviewed: Nov 16, 2019

Everything perfect.

Reviewed: Nov 10, 2019

We were supplied a fiesta instead of a Leon, and the car was in amazing condition and had great specs and optional extras added such as sat nav, CarPlay and parking sensors, aswell as heated sets and heated steering wheel. very pleasant experience Throughout

Reviewed: Oct 28, 2019

I got a almost new car with full option I want.

Reviewed: Aug 22, 2019

extra airport fees, which were not mentioned anywhere in the booking process

Reviewed: Jun 9, 2019

Ok

Reviewed: Sep 19, 2019

The worst experience ever. I would not recommend this car company unless you want to be ripped off. The supervisor was the rudest person I have ever come across. They charged us 330 pounds for scratch which wasn’t there, didnt want to sort out the problem even that we had several photos taken before drop off (car was in excellent condition). They charged my card and they basically said i have to pay the damage. Fortunately we purchased the premium insurance, but still didnt get full refund (9quid still missing).

Reviewed: Aug 30, 2019

Really friendly staff at the Herz counter. First time using the company and would absolutely recommend.

Reviewed: Jul 31, 2019

They are amazing, I always rent their cars

Reviewed: Sep 11, 2019

Like: Quick process for picking up and returning car. Helpful staff and good value for money.
Dislike: As all new cars come with GPS as standard it should not be classed as an extra cost in car rentals.

Reviewed: Sep 10, 2018

Outsourced staff, could not even locate the car. 10 persons were waiting, me for an hour at the airport in cologne. Definitely not recommended!!!

Reviewed: Jul 11, 2019

Car was not same as booked.

Reviewed: Apr 25, 2019

They'll try to sell you additional insurances, upgrades, fuel. Refuse if you don't need any and you'll get good value for money.

Reviewed: Mar 6, 2019