14 Car Rental Brands at Stuttgart Airport (STR)

The counter staff did not understand that charging the car on the return would be problematical.

Reviewed: Feb 24, 2025

We waited more than 40 minutes to pickup the car. There was only one person helped with that process, not enough for the amount of the people that was waiting.

Reviewed: Dec 2, 2024

Do not book from this company, it is full of traps — each issue is different. First rental period: July 25, 2024 - August 23, 2024 Second rental period: August 23, 2024 - September 5, 2024 1. During the first rental, the staff informed us that the fee for adding a second driver would be capped at 50 euros, which sounded reasonable. So, we changed our second booking from another rental company to Flex to Go. However, when it came time to add the second driver for the second rental, they said it would cost 13 euros per day, totaling 168 euros for 13 days. Normally, rental companies have a fee cap for second drivers, usually around 60 to 80 euros. This was the first trap. 2. On the very first day of the second rental, the warning light came on, indicating low tire pressure. We checked it at a gas station and found the pressure was fine. On the sixth day, another warning appeared saying the car needed oil and was due for maintenance, with a driving limit of only 300 km remaining. We headed to the nearest Flex to Go location in Nuremberg to exchange the car, which took two hours. Yet, the company did not send us a new contract after the car exchange. After two days of follow-up through Zuzuche (their platform), we received a very perfunctory contract from Flex to Go, which did not include details like scratch information for the vehicle. Luckily, we had documented all scratches with photos and videos. 3. On the fifth day of the second rental, the front desk staff who had originally served us called, accusing us of entering Czechia without paying the cross-border fee. I confirmed that we had not traveled to Czechia, but they insisted we had been “abroad” and charged us 600 euros. The next day, we went to the Nuremberg Flex to Go branch and checked the car's GPS, which showed that the car entered Czechia on June 1, 2024. However, we were not the ones who went there—yet they still held us responsible for it. The front desk's confusion meant that this penalty was actually related to the first rental, not the second. 4. During the first rental, we paid the cross-border fee, but due to the staff's negligence, we were only marked for Zone 1. The countries we visited were also included in Zone 2, which led to a penalty of 600 euros.

Reviewed: Sep 23, 2024

Our flight was scheduled to arrive at 10:50 PM, but the app stated that the counter closed at 11:00 PM. I consulted QEEQ's customer service, and they assured me someone would still be at the counter, so I went ahead and made the booking confidently. To be on the safe side, I chose Hertz, and it turned out to be either good luck or excellent service from Hertz, as someone was indeed there when I arrived at 11:30 PM. The only other staffed counter was Europar. Arriving late had its perks, though. After a brief friendly chat, I was genuinely grateful, as I needed to meet a client 100 kilometers away in Villingen the next day. The kind lady upgraded me to a 20,000-kilometer Alfa Romeo SUV.

Reviewed: Oct 23, 2024

Didn't get the same type of car as booked, had to pay extra for a different model. Also, the car only had basic insurance; they didn't accept the full insurance bought from the rental website.

Reviewed: Dec 13, 2019

Parking violation fees are too high. 30 euros for service fee transfer of responsibility and 10 euros for the speeding fine itself. Had to handle it myself. Won't choose this company again.

Reviewed: Nov 21, 2019

The car was in excellent condition with only about 3000kms on the clock. The GPS was a must have. We only had a couple of issues with the GPS trying to get us to go up one way streets the wrong way. It also put us into ZTL zones. The issue I have with this is that when looking at a GPS on my phone it warned us not to go into these areas.

Reviewed: Oct 16, 2019

Yes

Reviewed: Jul 8, 2024

Excellent

Reviewed: May 4, 2024

Die Wartezeit bei Abholung war ziemlich lang.Es wurden zusätzliche Versicherungen angeboten. Das Auto selbst war in sehr gutem Zustand, wie neu. Die Rückgabe war sehr schnell und vollkommen problemlos. Das Parkhaus von allen Vermietern ist recht schlecht gelegen.

Reviewed: May 30, 2019

Quick and friendly service

Reviewed: Apr 30, 2019

Like: Specially the nice lady in Stuttgart airport

Reviewed: Jun 13, 2018

Very satisfied

Reviewed: Mar 19, 2024

Poor service

Reviewed: Jul 6, 2022

Very good rental company ! They suggested me a lot of upgrade possibilities... but I don't need them for my trip.

Reviewed: May 29, 2020

Location was 2 min from gate...Christina was very helpfull and cheerful...Car was new and clean.

Reviewed: Nov 29, 2019

The front desk staff are very patient. The rental period coincided with major strikes in German railways and airports, so the demand for rental cars was high.

Reviewed: Jan 21, 2019

Very satisfied

Reviewed: Mar 3, 2024

Staff in Stuttgart were not very friendly

Reviewed: Mar 29, 2020

The queue was swift, and I got a new car with only 17 km on it.

Reviewed: Jan 24, 2020

Overall service was good, but the money I paid for additional additives hasn't been refunded after returning the car.

Reviewed: Oct 26, 2019

Efficient service with a map for car pickup, and they even marked the location specifically.

Reviewed: Aug 3, 2019