15 Car Rental Brands at Frankfurt Airport (FRA)

The car is clean and good and the staff are comfortable dealing with it

Reviewed: Apr 28, 2024

Charge my credit card again even it is paid to Easyrent cars. Counter say is free upgrade but end up charge extra.

Reviewed: Jul 24, 2019

the old lady at the frankfurt airport was not so nice.

Reviewed: May 6, 2019

The location is not clear I spent a lot of time to reach to their office even after asking information staff

Reviewed: Mar 18, 2024

They gave me a car that needs service (at least 70 days past). I E-mailed customer service but never get a respond.

Reviewed: Jan 12, 2024

처음 계약한 차종과 다른 것은 상관 없었으나 사고차량으로 문짝이 많이 찌그러져 있고 앞뒤 스크래치가 많이 심함. 연락되기까지 시간이 많이걸림. 나중에는 이미 알고 있다고 했고 남은 차종이 없어서 그렇다고 했음. 차 성능은 괜찮았음. 직원들과 연락은 어려웠으나 친절히 설명은 잘해 줌.

Reviewed: Dec 27, 2023

Counter at terminal 1 was not crowded during this time of the year and easy to find The car was new VW TAIGO Medium SUV as expected. The staff at the counter was nice paper less.

Reviewed: Dec 16, 2023

there was no windshield fluid in the vehicle.

Reviewed: Dec 14, 2023

The car was excellent but the front desk tried to upsell the insurance (I declined). The child car seat provided was old and instructions to install were not clear.

Reviewed: Jan 22, 2024

After a small assessment, I was given an electro auto which was horrible and I needed to change after less than 24 hours. With the temperature in Frankfurt the battery does not last and the provided plug in the car for charging was a home one. It would have needed like 30 hrs for charging.

Reviewed: Dec 12, 2023

It was difficult to understand what Alamo were charging me as the amounts they blocked on my credit card did not correspond to my quote from Qeeq. In the end, what they charged me was correct.

Reviewed: Dec 2, 2023

Staff were good and efficient

Reviewed: Sep 20, 2022

Nice staff. They offer my very good upgrade for affordable price. Car was clean and as expected Overall great customer experiance

Reviewed: Apr 6, 2022

Location was very confusing. There are no sign about "Shuttles". OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.

Reviewed: Jan 10, 2024

The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.

Reviewed: Jan 9, 2024

Great selection of vehicles. The MG SUV was a very high tech automobile.

Reviewed: Jul 27, 2023

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid. I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

Reviewed: Jan 9, 2024

Arrendé un auto Mercedez Benz y me entregaron un Renault. Creo que hay mucha diferencia entre los dos autos.

Reviewed: Mar 16, 2020

Excellent

Reviewed: Dec 4, 2019

The car was not as I wish but it is not bad The staff on the counter was very helpful

Reviewed: Sep 6, 2019

The problem is with payment I have rent the in price of 1380 Europe but I found they take from my master card more than 2000 Europe Could you explain and how I return my rest money back

Reviewed: Aug 22, 2019

Flawless experience, very smooth and exactly how it should be

Reviewed: Dec 24, 2023

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

Reviewed: Aug 16, 2023

Been switch car without notice that make very upset.

Reviewed: Oct 15, 2019

global is sold to europcar. so that you must to go terminal 1 to pickup.. its so far from t2.

Reviewed: Apr 21, 2022

Good

Reviewed: Mar 13, 2020

I didn’t get the SUV I reserved but they gave me a smaller car and I was so pissed off like they wanna reap people off

Reviewed: Feb 11, 2020

Vehicle and its condition are perfect. Staff could be more customer oriented and friendly.

Reviewed: Nov 24, 2019

The staff is professional and did not ask or promote additional packages .

Reviewed: Oct 13, 2019

My flight was delayed and because I did not give the flight number upon reservation, Europcar had already rented the car out to someone else. They told me it would be hours before I could get the class I booked again. They made me pay the difference for the next class up. Not happy.

Reviewed: Sep 28, 2021

Almost new car with only 3.000 km. No problems at all.

Reviewed: Sep 20, 2021

Należy tutaj wyeksponować fakt bardzo złej i niezgodnej lokalizacji punktu odboioru samochodu podawanej we wskazówkach zawartych na umowie. Zły, noeprecyzyjny opis lokalizacji biura na terminalu a załączona mapka wprowadza w błąd. Chodzi o lokaliza ję na terminalu. Lokalizacja odbioru samochodu, czas otwarcia biura we Frankfurcie nad Odrą nieprzychylny dla klienta. Parkowanie samochody po jego odstawieniu i oddanie kluczyków na sga ji benzynowej odległej o 5 km to jakaś ogromna pomyłka. Tymbardziej, że odbywa się to tylko do godz. 21.00 A co z oddaniem samochodu po tym czasie? Ja musiałem czekać do rana na otwarcie biura. To wiązało się z koniecznością nocowania w hotelu i opóźnieniem mojej dalszej podróży. To wymaga koniecznej poprawy a ja osoboście jestem bardzo niezadowolony z takiego obrotu spraw.

Reviewed: Mar 22, 2020

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.

Reviewed: Feb 14, 2020

They gave us a f-PACE .. so it exceeded our expectation

Reviewed: Nov 29, 2019

The car was exactly what we asked for. Very clean and new. Very good service at the counter. Easy to find right by arrivals at Frankfurt airport.

Reviewed: Jan 21, 2020

Counter staff was very helpful, tried to be as fast as possible, offered water and coffee during wait

Reviewed: Jul 1, 2019

It was a very nice experience, everything was very smooth and fast

Reviewed: Nov 18, 2019

I’ve got a voucher of 79,98€ from EasyRentCars, and I’ve change the booking to one day longer. The price of the car was cheaper. But the staff don’t use the voucher amount.

Reviewed: Dec 4, 2019

Mala experiencia. Nos agregaron gastos que nunca nos dijeron que existirian. "Cargo adicional de oficina" de 60 euros. Seguro de neumaticos por 16 euros. Al final terminamos pagando el doble del precio inicial. Nunca mas utilizaremos Avis. Nos sentimos estafados.

Reviewed: Sep 27, 2019

Happy

Reviewed: Sep 6, 2019

Yes , Petrol Tank was below Half Full

Reviewed: Jan 16, 2019

The booking process and the car was simply amazing

Reviewed: Nov 3, 2019

So I booked a mid size convertible only for them to try to give me a Nissan. When I swiped them the paperwork that it says Ford Focus Cabrio or similar I explained a non-Cabrio is not similar. So they spoke to the manager and came back with the only Cabrio keys they had. A Benz. I was satisfied to say the least.

Reviewed: Apr 25, 2019

Collecting the car took a while. However the car itself was great!

Reviewed: Aug 28, 2019

Like: we got a better car than expected

Reviewed: Sep 23, 2018