13 Car Rental Brands at Frankfurt Airport (FRA)

I don't want to blame the staff at the Frankfurt Airport T1 counter, as I think he did the right job suggesting me a gasoline car instead of an EV (although I wonder the Mercedes was a reasonable option). With the change of car I was charged quite a bit at the counter additionally, but that is still understandable. What confuses me is the mysterious 30EUR additional charge on my credit card 1 month after rental, as well as the fact Eurpocar never replied to my request for sending me a full invoice via email. At the end, their website's contacting form doesn't allow me to send this claim due to some technical error on the website. I hope I'm the only one with this kind of experience.

Reviewed: Dec 20, 2024

Upgraded to a cooler model, very impressive.

Reviewed: Nov 18, 2024

Very good.

Reviewed: Nov 10, 2024

The car pickup systems at the two Frankfurt airports are not interconnected, which is not a great experience.

Reviewed: Nov 6, 2024

Very satisfied

Reviewed: Oct 31, 2024

The car I got was MG (instead of Dacia Sandero) I ordered - which was OK. the man at counter was busy looking around at people, instead of dealing with my order... Taking the car, nobody checked the car with me, just told me to take pictures of the pai t problems I found...

Reviewed: Dec 1, 2024

Very satisfied

Reviewed: Nov 15, 2024

Overall satisfied, the staff were very patient. However, it was not ideal that the unavailability of the specific car model was not communicated in advance.

Reviewed: Oct 17, 2024

The service was good.

Reviewed: Oct 10, 2024

Arrived early, but couldn't pick up the car early unless paying extra. No flexibility or human touch. Additional fees are required to travel to other neighboring countries.

Reviewed: Oct 8, 2024

When I clearly stated that I did not need additional insurance, the staff at Frankfurt Airport exploited the language barrier and only provided a German version of the contract, secretly adding the company's full insurance. Including various taxes and fees, I was charged over 800 euros.

Reviewed: Nov 18, 2024

Overall, quite satisfied. The car model is new.

Reviewed: Oct 17, 2024

Overall satisfied.

Reviewed: Sep 26, 2024

The staff were very nice.

Reviewed: Aug 21, 2024

Good service attitude

Reviewed: Aug 9, 2024

Very satisfied.

Reviewed: Nov 4, 2024

Very satisfied, the car is brand new, and the driving experience is excellent.

Reviewed: Oct 29, 2024

Satisfied

Reviewed: Oct 21, 2024

It's okay.

Reviewed: Oct 20, 2024

Overcharging issues.

Reviewed: Oct 19, 2024

Overall satisfaction

Reviewed: Oct 9, 2024

Good service.

Reviewed: Oct 5, 2024

Very satisfied.

Reviewed: Aug 18, 2024

Quick return process.

Reviewed: Aug 15, 2024

Arrived at the counter at 7:30, no early pick-up allowed, had to wait until the scheduled time. Normally, they close at 9 PM, but we returned the car early at 8:30 PM the previous night. The inspector was gone, so we were asked to drop the keys in the box. So far, no issues have arisen.

Reviewed: Jul 23, 2024

Very satisfied, got upgraded to an Audi A4 but paid the difference.

Reviewed: Sep 27, 2024

Very good.

Reviewed: Aug 11, 2024

Excellent service, I will definitely rent from this company again next time.

Reviewed: Jul 25, 2024

I am satisfied. They resolved the issue quickly!

Reviewed: Jul 14, 2024

Satisfied

Reviewed: Jul 4, 2024

Since my English is not very good, I repeatedly confirmed during the car rental process to avoid any additional fees. The final charge has not been settled yet, so I’m unsure if there will be extra costs. For this trip, I had to cancel the initial booking at the airport and place a last-minute order with this company because my first reservation wasn’t confirmed properly. Initially, there were some issues due to communication problems on both sides, but they were eventually resolved. Before picking up the car, I confirmed multiple times to avoid extra service charges. However, the rental agreement sent to my email still listed a service fee of over 200 euros. I’ve just returned the car, and I’m still waiting for the final charge confirmation. Once the charge is processed, I’ll revisit this issue. As for the car’s condition, it was excellent.

Reviewed: Aug 12, 2024

Very satisfied

Reviewed: Jul 28, 2024

Very satisfied!

Reviewed: Jul 13, 2024

The car is clean and good and the staff are comfortable dealing with it

Reviewed: Apr 28, 2024

Although it was not the car I wanted, they gave me a better one, so I'm satisfied.

Reviewed: Dec 14, 2023

The car exceed my expectations and I decided to extend for another week and had returned it today. The entire process of registering and picking up the car at the airport was very smooth. Throughly enjoyed having the car even though I had use it to bring me from point A To B . I would have love to take the car for a long trip. The only negative side is when I decided to extend the car for another week , I had someone ( with an Italian accent ) on the other line which I could hardly understand her . Positive side , she tried her very best and was very friendly.

Reviewed: Jul 18, 2024

Very satisfied

Reviewed: Apr 20, 2024

Very satisfied!

Reviewed: Mar 9, 2024

When I booked the car, it was supposed to be an automatic fuel car. However, the store claimed that the order did not specify automatic and fuel, and they offered an electric car instead. The rental company did not clearly indicate the user's requirements on the order. Although there were options to choose the model when paying, these were not reflected on the order. This misleads the user's requirements and does not match the reality. Overall, I felt deceived.

Reviewed: Oct 6, 2023

Very satisfied! Great car model, quick and enthusiastic service from the staff, and the vehicle was clean and tidy.

Reviewed: Nov 17, 2021

Pretty good

Reviewed: Jul 12, 2024

See below

Reviewed: Feb 20, 2024

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

Reviewed: Aug 16, 2023

Been switch car without notice that make very upset.

Reviewed: Oct 15, 2019

Very satisfied

Reviewed: Jun 22, 2024

Located right in the airport, very convenient.

Reviewed: Oct 9, 2018

Like: we got a better car than expected

Reviewed: Sep 23, 2018

Flawless experience, very smooth and exactly how it should be

Reviewed: Dec 24, 2023

global is sold to europcar. so that you must to go terminal 1 to pickup.. its so far from t2.

Reviewed: Apr 21, 2022

Good

Reviewed: Mar 13, 2020

I didn’t get the SUV I reserved but they gave me a smaller car and I was so pissed off like they wanna reap people off

Reviewed: Feb 11, 2020

Vehicle and its condition are perfect. Staff could be more customer oriented and friendly.

Reviewed: Nov 24, 2019

The staff is professional and did not ask or promote additional packages .

Reviewed: Oct 13, 2019

Service was average, and they kept pushing insurance. Since I didn't buy their insurance, they gave me a bad car and refused to change it, saying there was nothing wrong with it. I will never rent from them again.

Reviewed: Nov 18, 2019

The service efficiency is extremely low and their deception skills are extremely high. Be very careful to avoid getting trapped!

Reviewed: May 22, 2019

The booking process and the car was simply amazing

Reviewed: Nov 3, 2019

So I booked a mid size convertible only for them to try to give me a Nissan. When I swiped them the paperwork that it says Ford Focus Cabrio or similar I explained a non-Cabrio is not similar. So they spoke to the manager and came back with the only Cabrio keys they had. A Benz. I was satisfied to say the least.

Reviewed: Apr 25, 2019

Thrifty is a small company in Europe, with fewer models and locations. I booked an automatic Focus or a similar model, but when picking up the car, there was only an automatic Skoda Fabia available. Both the price and the space specifications are lower than the Focus, more on par with the Ford Fiesta. Also, when picking up the car at Frankfurt Airport, the staff said that starting from October 1st, winter tires were required and I'd have to pay an additional cost every day. Over 10 days, they charged me more than 160 euros. I initially thought this was a universal and mandatory rule, so I didn't question it, but later found out from the internet and friends that winter tires are only required from November onwards. I didn't need them from October 1st to 11th, and in fact, it was around 20 degrees Celsius in Germany during those days.

Reviewed: Oct 19, 2014

The rental company was operated by Chinese. We had five people with four large suitcases, but they sent a small car to pick us up to their rental point. After loading the luggage, four people had to squeeze in the back seat.

Reviewed: Aug 21, 2019

Satisfied

Reviewed: Jul 28, 2019

It's just a few Chinese people renting cars from other rental companies and then sub-letting them. Not good.

Reviewed: Feb 17, 2019

Very good. They picked us up from the airport to get the car and explained the traffic rules on the way, which avoided a lot of trouble.

Reviewed: Feb 12, 2019

Very satisfied, car was in good condition, friendly staff

Reviewed: Dec 5, 2018

Great company

Reviewed: Feb 6, 2019

The company is excellent, and the staff are patient and responsible.

Reviewed: Jan 18, 2019

Very responsible, no need to queue, ample car availability

Reviewed: Nov 3, 2018

Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

Reviewed: Oct 31, 2018

Good, affordable

Reviewed: Sep 10, 2018

Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

Reviewed: May 10, 2024

At the time of pickup, the rental company informed me that the rented vehicle was not available because the previous renter had not returned it. They didn't know when the car would be available. After waiting for several hours, the company's solution was that the vehicle was still not returned, so either wait indefinitely or switch to a manual transmission model (I originally rented an automatic) without a refund for the difference. I found both options unreasonable, so I decided to rent from another company. During the process of renting from another company, I was informed that the vehicle had been returned and was available, but this was already more than 4 hours past the scheduled pickup time.

Reviewed: May 19, 2015