15 Car Rental Brands at Ponta Delgada Airport (PDL)

Satisfactory

Reviewed: Jul 23, 2024

El coche era lo que esperaba, lo que sin duda no me esperaba fue el trato recibido, ya había visto que a la clienta anterior no la trataron muy amablemente, pero sin duda no me esperaba que nos tratasen tan mal, 2 de los 3 trabajadores son persona súper desagradables, hubo un malentendido en la comunicación en inglés, y el que nos atendió empezó a gritarnos y diciéndonos que queríamos estafarlo y que le estábamos mintiendo, cuando ya me habían quitado ya los 880€ de la cuenta para el depósito. Había hecho la reserva por Internet con la tarjeta de crédito y al llegar a la recogida solo llevaba la tarjeta de crédito en el móvil, por lo que pagué el deposito con la de débito porque su datafono no tiene contactless y como no era la misma el tío empezó a decirnos que si nos pensábamos que era una broma y que ahora no iba a poder devolvernos la fianza porque no es la misma tarjeta , después de un intercambio de palabras y diciéndole que no pasaba nada, llamábamos a la policía para solucionar el malentendido al final nos dieron el coche y nos fuimos, al devolver el coche efectivamente no hubo ningún problema para la devolución de la fianza. Sin duda no recomiendo el alquiler de drive on holidays de ponta delgada

Reviewed: Sep 21, 2022

Overall service was good

Reviewed: Jul 5, 2024

O carro tinha 18 danos registados e não reparados. Tive um acidente e os danos novos coincidiam, em parte, com danos já existentes! Paguei mais de 900€ de reparação, por um carro em mau estado de conservação. Como diz o povo quem estraga velho paga novo! Sinto-me defraudado. Vou reclamar na Wayzor

Reviewed: Jul 13, 2022

It was a great experience, I would certainly go back

Reviewed: Jun 25, 2019

Convenient and fast, good communication in English, highly recommended

Reviewed: Dec 28, 2023

The car met my expectations. Very smooth and fast pick-up and drop-off. Kind and helpful staff.

Reviewed: Nov 24, 2022

LUIS PONTE was very UNPROFESSIONAL, rude and arrogant.when I dropped off the vehicle the inspection with done with a fine tooth “ per say”. It was a very very thorough inspection. MELVIN even went on his knees in front of every tire to inspect for damage HOWEVER when I picked up the vehicle he wasn’t very keen on documenting all the existing damage on the vehicle. That made me very uncomfortable as if they are looks for tho fa to charge you when you drop off the vehicle.

Reviewed: Sep 14, 2019

Excellent customer service.

Reviewed: Jun 18, 2019

Great service, nice people!

Reviewed: Nov 26, 2021

No issues at pickup nor drop-off, and they were always available if something came up.

Reviewed: Mar 10, 2020

The location is not at the airport, however there is a shuttle service. Customer service was good.

Reviewed: Jan 10, 2020

Service was very good. Pleasant staff. The car wasn't in the greatest condition but the roads in the area are a bit rough too.

Reviewed: Nov 26, 2019

This company does not have a counter at the airport. Because we arrived earlier at the airport it was very difficult to find out where to pick up the car, after making several inquiries from other at other counters we were told that a bus would should up in the parking lot at some point. by going on line we were able to find a main number in Lisbon and called it, after a 15 minute wait the agent told us that the bus would be arriving in 10 minutes. Half an hour went buy and still no bus, finally we were able to locate a local number and managed to arrange for a pick up to their location a few minutes outside the airport. When we got to the rental location, we were told that our car was not available because we were an hour early and the only choice was to take an upgrade for an extra 60.00 Euros or wait an hour, we agreed to pay the extra since we had to be somewhere quickly.

Reviewed: Nov 10, 2019

The Pickup place is outside of the airport... Next time I will pay the small difference (2€) on other airport rent car company just to not waste more time on looking for the transfer and the traveling time to the Pickup place.

Reviewed: Oct 20, 2019

Everything was ok

Reviewed: Nov 15, 2019

We had an amazing car in great condition. The experience couldn’t have been easier. We were met at the airport for pick up and drop off. Operation of the car was explained clearly and was a joy to drive.

Reviewed: Jul 31, 2019

Once we arrived on site, none of our 3 card (issued from 3 different banks) matched their deposit system for the car. But no problem, staff offered us right away a solution : to buy a higher insurance for the car that costs 130€ ! All the other custumers we encounter on site have had the same issue and they were all, unlike us, from the country. Everybody was all angry. Don't ever use this platform, it's a con. Interrent that I could talk on the phone too, couldn't do anything, even if they provided the reservation. RUN !!

Reviewed: Apr 18, 2019