27 Car Rental Brands at Lisbon Airport (LIS)

In my order appears Alfa Romeo Stelvio (or similar) and this means SUV type car. The claim of goldcar was they don’t recognize this order like SUV and in their company it counts like F group so we received Fiat Tipo SW with no option to change so this is not SUV and of course not similar to Alfa Romeo Stelvio class.

Reviewed: Apr 28, 2024

Did not explained how to pay tolls in Portugal.

Reviewed: Dec 15, 2022

The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.

Reviewed: Aug 18, 2022

When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.

Reviewed: Mar 19, 2020

The guy on the counter without my approval has added their insurance that cost 90 Euro and told me that this money deposited for gasoline and tall payer. Also, he has hidden the contract behind the check-in document so I realized what happened only after I've returned home and money that was charged wasn't returned. Moreover, they provided a contract on Portugal so you where I tried to understand this contract and resolve the problem with the Goldcar I've realized in case I wanted to read it on the counter I wouldn't understand it. This is addition way how they increase the probability to "sell" you more extras without you confirmation

Reviewed: Jan 17, 2020

All good Thanks

Reviewed: Mar 26, 2024

very good service, car, price, location, friendliness!

Reviewed: Jan 7, 2024

Great experience

Reviewed: Aug 30, 2023

The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful

Reviewed: Jun 5, 2023

Low cost rental so didnt expect a pristine vehicle. Bit dented up but ran well and was ok on the highway. Good value.

Reviewed: May 27, 2022

No comment

Reviewed: Mar 13, 2024

Facturation de 60 euros pour le nettoyage intérieur de la voiture car il y avait un peu de sable, aucune information préalable comme quoi il fallait rendre la voiture propre. Facturation totalement abusive

Reviewed: Nov 13, 2023

Nous avons attendu presque 1heure à l’aéroport pour avoir la navette. Mais une fois sur place, tout a été plus rapide.

Reviewed: Jul 29, 2022

Only shame is they do not drop you to Terminal 2 so be mindful when travelling.

Reviewed: Feb 27, 2022

The car was much worse than I expected. I do not see how a Fiat Panda is equivalent to a Fiat 500 (as booked). Made motorway journeys uncomfortable. I have booked three cars this summer and this was by far the most expensive, as well as the worst vehicle.

Reviewed: Aug 6, 2020

the car had a technical problem of missing oil!!!! that couldn't happened if they checked the car properly before giving it to the customer As a fact, the car stopped the engine in the middle of the highway and I wasted my time to bring the car to their station for changing the car

Reviewed: Dec 19, 2023

Car met expectations. Pick up process was bad, instructions for van were horrific and I could've gone directly to the garage if I had the address since I was in lisbon already. Pick up terms designed to scare customer into purchasing insurance also got under my skin, literally said any small scratch would be at least 430 euros which is absurd. Drop off process was normal.

Reviewed: Aug 19, 2022

Lots of people waiting for pick up.

Reviewed: Sep 21, 2023

The wait time at the desk was long, they only fast tracked Europcar members, I would have though they should prioritise pre-booked customers as well.

Reviewed: Aug 29, 2023

The car is brand new. The service is good.

Reviewed: Jun 12, 2023

The car we had expected was not available so we had a free larger vehicle which was comfortable with adequate room. We could have had a bit more instruction on the workings of the vehicle as it had technology with which we were unfamiliar.

Reviewed: Dec 2, 2019

The car was in very good condition. The pick up process was smooth. I was welcomed by a very friendly employee. I was offered an upgrade to a Jeep Wrangler at a very good price, which I accepted. Overall I am very satisfied with the rental.

Reviewed: Oct 24, 2019

I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.

Reviewed: Aug 28, 2023

Very professional.

Reviewed: Aug 20, 2019

I've got a brand new Nissan Micra from Drive on Holidays. It took some time to pick up the vehicle since th here was line. However the personnel is quite efficient.

Reviewed: Jul 25, 2019

Le service de navette pour l'aéroport au retour est largement insuffisant - nous avons faillit rater notre avion

Reviewed: Jul 23, 2019

The cost of the hire car was 125% greater than the booked amount agreed with full insurance. This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked. This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.

Reviewed: Jul 10, 2019

I found the staff very efficient and capable the whole process was very painless would recommend using them again we had a very good experience.

Reviewed: Aug 22, 2023

Most unpleasant experience with the staff. The driver of the shuttle misdirected us to the wrong place to return the car, then when we asked him to drop us in T2 instead of T1 (a couple of minutes away), he just said "rules are the rules". We inquired to what the rules are and he said "my rules" and threatened to drop us in the middle of the motorway.

Reviewed: Jun 13, 2023

Friendly staff and efficient service. Nothing to fault!

Reviewed: Nov 7, 2022

La atención fue buenísima y la información dada fue de mucha ayuda! Me hubiera gustado que el coche hubiera tenido líquido de parabrisas y la lámpara del aceite estaba encendida, de todos modos Lo recomiendo 100%

Reviewed: Sep 19, 2021

Personnel sympathique Seul déception: sur le cité de réservation était indiqué retrait et restitution du véhicule à l aéroport (et non navette).Dans les fait : pas de comptoir à l aéroport, mais une navette qui vous amène à 4-5kms prendre possession de votre véhicule. Embêtant pour restitution lorsque vous avez un vol de nuit par exemple, et surtout lorsque l on choisi un retrait et restitution à l aéroport

Reviewed: Jul 25, 2019

The pick up was super quick and we got upgraded at pick up, the car was great, completely new and worked as expected

Reviewed: Jun 7, 2023

The service was perfect

Reviewed: Jan 12, 2023

It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.

Reviewed: Jan 12, 2023

Had to wait over 2 hours for my car... Very poor service...

Reviewed: Oct 19, 2022

Had to wait an insanely long time for the car over 2 hours... Then was charged afterwards for minor damage that was not caused by me...

Reviewed: Oct 19, 2022

Staff is very welcoming. They made sure I had everything I needed. Very clean office.

Reviewed: Apr 1, 2021

Simple and efficient

Reviewed: Feb 28, 2020

Staff a bit slow excellent car

Reviewed: Dec 27, 2022

No, I got Ford Fiesta instead of Mini Unlike other companies, no one was waiting at the airport. They don't answer to WhatsApp messages. We had to call the office and wait 25 minutes.

Reviewed: Jan 12, 2020

I was very happy with the quality of my rented vehicle and the service I received from Sadorent. They seemed very organized at the counter and got us on the road quickly.

Reviewed: Aug 31, 2019

Cas was very clean and new. The staffs were helpful and friendly. The price was super cheap compare with other company. We got Mini Cooper only 50€ for 4 days.

Reviewed: Aug 30, 2019

Like: No queue, quick service, good car

Reviewed: Aug 30, 2018

Car was fine. Easy to pick up and drop off

Reviewed: Aug 22, 2022

They proposed me a electronic toll syst for the car, i accepted and then the car was not equiped. I went to the counter aftwr the return of the vehicle ans they refused to refund me the money i payed for the system. Now i have to email the company to beg a refund because of their mistake... What a mess...

Reviewed: Oct 13, 2019

Cart pick-up takes too long. I schedule car for 2:00pm. When I show up at 1:00pm I was told that my car will be ready at 2:00pm. After waiting one hour, I wait another 40 min to pick up car. I think there are not enough people to manage all reservations on time.

Reviewed: Sep 21, 2019

Car was in clean and in a good operating state and performed well.

Reviewed: Sep 18, 2019

Not enough people for too many clients, it took too much time to get the car!

Reviewed: Sep 6, 2019

The charges did not relate to the QEEQ quote and were not adequately explained. Additional driver cost of €77.52 was not made clear. No idea why €80 was pending payment. No idea why we have been charged £68.49 since we returned home. Assume the £20.78 we have also been charged was for motorway tolls?? The car provided was a Seat Ibiza with 65,000kms on the clock. It was showing warning lights due to a faulty headlight. It was not in good mechanical order and was very noisy and sluggish under acceleration particularly uphill. We were surprised that it kept going for 2 weeks and over 1,000kms!

Reviewed: Jun 30, 2022

Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.

Reviewed: Dec 24, 2020

Good service.

Reviewed: Mar 11, 2020

The airport pickup desk was crazy busy, but i'd read that online before i travelled.

Reviewed: Feb 25, 2020

Efficient. Tried selling me extra insurance even though I already had full insurance. I politely declined and they were happy with it

Reviewed: Oct 27, 2019

Despite paying my booking fee upfront and not purchasing any extras/upgrades I still had Budget take an additional €93 after I had dropped the car off. They said fuel was full and everything fine. I would like to know what the fees they have charged are for!

Reviewed: Oct 8, 2019

The automated booking kiosk was not 100% operational.

Reviewed: Dec 14, 2020

Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!

Reviewed: Jun 2, 2020

We had to wait 4 hours to pick up the vehicle. Very slow process. When i picked up the vehicle light on dash to add Blue. I brought this to attendant attention i was told i would to wait at least before they address it. It cost me 22.50 euros to fill up.

Reviewed: Sep 19, 2019

all went smoothly

Reviewed: Sep 6, 2019

I want to start by saying that this was the worse car rental experience of my life. I rented a minivan. It took over 3 hours of waiting in line before I could get the car. And, it was all downhill from there. On the second day, after our day trip, we were headed to Castro Marim. However, right when we were ready to leave, the minivan started showing me a "service required" light. I had to drive all the way to the airport to swap out the car for another minivan. Our trip to Castro Marim was delayed by 2+ hours and we didn't get there until past midnight. But that's not all of it, the 2nd minivan we got was even worse. About an hour into our drive, it started showing me all sorts of warning lights on the dashboard, including, "Brake System Failure", "Stop", and more. The lights in the entire car were flashing every few mins. It was really scary and traumatizing for everyone in the car. We pulled over multiple times and restarted the car (as instructed), which resolved the issue each time. However, when we got to our rental house, the car died right at the gate blocking other cars from getting into the property. We had to drag all of our luggage through a long path in the middle of the night. The next morning I got in touch with customer service, who arranged for a tow truck to pick up the car and a taxi to pick me up and drive me to Faro airport to pick up yet another minivan. This 3rd car had a broken sunroof shade and made our drive very uncomfortable. I chose to pay a premium on a car rental to ensure we would avoid these types of issues. However, that was not the case. I was in Portugal for 5 days with my family and lost about a day and a half because of all these issues with the cars. Again, this was the worse car rental experience of my life. I am considering posting reviews with my experience on the 3rd party sites. Contacted Alamo/Guerin multiple times but they have not gotten back to me.

Reviewed: Sep 4, 2019

extremely friendly staff and easy picking up progress, drop off also super efficient.

Reviewed: Dec 13, 2020

I waited for a long time than I expected. The staffs were kind.

Reviewed: Jan 21, 2020

I had to pay more for my car. They didn’t prepare automatic so i have to pay 25 euros more. Attitude of staff was good but the car was not good.

Reviewed: Jan 21, 2020

New cars, good people

Reviewed: Mar 31, 2020

A professional company.

Reviewed: Nov 19, 2019

the wanted car was not available, the car given was not comfortable to drive (Citroen c3 ). limited mileage was not made clear at time of booking

Reviewed: Aug 30, 2019

very nice staff, even though english is not their first language, everything went smoothly (with google translate lol)

Reviewed: Feb 17, 2020

Amazing car amazing rental value

Reviewed: Sep 4, 2019

-Airport pickup scheduled for 1pm. They arrived at 1:45pm as they were "having lunch". -They were doing interviews at the desk. One girl, focusing on the application forms. -They did not have the car we reserved and attempted to give us a smaller car. -Had to pay €10 up front for car cleaning or pay more if not returned cleaned inside n out. -By the time we drove away, it was just past 4pm. Yup, 3hrs...

Reviewed: Jun 17, 2019

Need to answer the phones I arrived in the morning 0.8.30 no one there called phones 25 mins no answer then someone turned up no sorry nothing but the car return was very quick and hassle free

Reviewed: Jan 7, 2020

Like: The rapidity of the service. And to have come back sound and safe. Also to gave an insurance from AXA that covers everything. And a very good price.
Dislike: I wanted a Renault clio and got a similar Peugeot 207, an old car which was evaluated lower with another cie. Thankfully, we had a good drive! It was difficult to find the place. With the sign bravacar, you should have easyrentcars signs It was unfortunately that we could get from Bravacar the eToll with highways . Thank you

Reviewed: Jul 20, 2018

At the end, there was additional fee included in the receipt.

Reviewed: Nov 27, 2019

Overall is great, car is aware some , but the drop off location is quite strange, not clear ( they not sure whether in P3 or in the muticarpark as they are temporarily start to change the rental location. I spend more than 60 mins to figure out how to return the car in the right place, all the stuffs are busy,

Reviewed: Nov 27, 2019

Nous avions pris d emblée une assurance sur le site et lors du retrait du véhicule, l'hôtesse insistait lourdement pour que nous prenions une assurance locale en insistant sur le fait que nous aurions à payer la franchise en cas de sinistre alors que notre contrat précisait que nous serions remboursés de cette franchise...

Reviewed: Jul 6, 2019

The car I got given was an automatic (I asked for a manual) and the guy at the pick up point initially refused to change it (no other cars apparently). I had to cry (not that hard after a mad journey and faced with a long journey at 1am) to get it changed...suddenly there was a manual car.

Reviewed: Apr 25, 2019

Everything was perfect excepts the fact that we’d had to wait for the company’s representative for another 30 minutes at the airport before we had picked up.

Reviewed: Oct 16, 2019

I think they advertise in bad intentions only to try to upsell you to a car you already should receive. This is unfortunate and deceiving practice by this company, I will never book again unless it's with a big name rental brand.

Reviewed: Jul 29, 2019

Great service and exactly what we wanted.

Reviewed: Jun 13, 2019

I gave only 2 stars to the condition of the vehicle because the front tires were not in good condition, showing places with damaged rubber. Otherwise there were some scratches, but they were duly noted in the survey and there were no problems at the return.

Reviewed: Oct 7, 2019

We couldn’t find the representative, but she came after few calls and asking for her. At the check-in we purchased the toll (he said we need to pay around 15eur) so we can use highways. During check-out they asked me for another 20 EUR for the toll?! So I told her I already paid for it and she said that was just the activation of the machine (thats not what he said....) so if you plan this trip, don’t buy it at the counter, but at the post office. Might be cheaper...

Reviewed: Sep 18, 2019

The car itself was fine but on returning I had the car inspected. It was visually inspected and stated the condition was fine , the condition on fuel full to full it was confirmed this was fine on return. I requested as final invoice but the company stated it could not do this as there were road tolls to consider. It was stated that I would be email a invoice with in seven days. As I thought this never arrived and my bank statement shows I was invoice for £50 pound followed by £19 pounds. The £19 pounds I suspect was for road tolls the £ 50 pound was I suspect a spurious charge that the company are trying there luck on. This company if you look at there reviews have a very poor history of doing this but overall life is too short and its only £ 50 pounds . I will just have to be more careful in the future and not hire from the company again, As a overall review of how car hire operates car hire companies operate they request we sign for the condition of the vehicle , the vehicle is full of fuel and for any damages. Would it not be fair for the car hire company to also sign for this on return. I did ask for this but it was refused when I returned the car. Overall poor performance as £ 50 pound was taken from my account with no justification , no final invoice supplied and I personally think the company is just taking me for a ride but to be honest I can't do with the hassle of fighting it so I will live with it but will never use the company again - bit short sighted if you ask me. Any comment would be gratefully received and if you would like to justify the £ 50 was take as well as the £ 19 taken it would be an insight and we could take it from there

Reviewed: Sep 13, 2019

I got better car then I expected. Instead of Ford Focus, petrol, I got Kia Sportage 1.6 l diesel. Economical and in very good condition. However, even I returned car with the full tank, today is fourth day that reserved deposit for the fuel is not released . Still waiting.

Reviewed: Jul 12, 2019

Our flight was late I try to contact via e mail, phone, Facebook, what's app with no answer. Phone number also incorrect on the booking. Customer service closes at 5 pm but no good when that's the only number to call. 2nd time I used. 1st in Porto airport which is one of my worst experiences ever. But Lisbon was by miles superior. Car did have lots of scratches etc... But all in the paperwork so OK.

Reviewed: Jul 9, 2019

terrible service,forced to take insurance at desk

Reviewed: Jun 27, 2019

Oui bien sûr je m’attendais pas à voir une voiture neuve avec tout les options possible pour la tranquillité conduite et de la route merci

Reviewed: Jun 23, 2019

The car was great...modern with sat nav and clean inside and out. The pick up process was DISGRACEFUL. We arrived at the desk at 9.45am to utter chaos and crowds of people queueing. By their own admission they had to turn around 300 cars that morning with only 6 staff on the desks. It took a full hour before our turn (the lady was lovely) and then another 45mins to wait upstairs while the car was being washed despite being told it would just be 5 mins. We had booked our collection for 10am so I asked why the car wasn't ready when it was 11.45am. The guy said it was our fault for not being there at 10am so they had given our car to someone else. Well excuse me but the reason we weren't there was the queue downstairs!!! When I asked him about compensation for the long wait he was rude and aggressive saying he had no authority(despite being in charge) to authorise anything and I should go back downstairs to speak to the manager. Back down to that chaos-I think not as he was surrounded by other angry customers the last time I saw him. It really ruined the start of our holiday. After a long flight and early start, waiting for nearly 2 hours is a disgrace. The return process was easy and took just over 10 mins. Suely if the company know they have a huge turnover then it is not rocket science to plan more staff!! So many angry customers...im surprised anyone uses them....I certainly wont again.

Reviewed: Aug 28, 2019

Like: Great car

Reviewed: Jul 13, 2018

i was satisfied with the car and service. Pick up took to long because the first car that was presented was to small (we are a family of 6) This was resolved and for the rest everything was good.

Reviewed: Jul 19, 2019

Was late for the pick up. From you're website it says I would pick up the car and drop it from the airport, but instead they come pick us up and drop us off at the airport, which wasn't specified in the rental information.

Reviewed: Jul 10, 2019

Pick up at Lisbon airport was "pickup point" but I didn't know that and was looking for a desk. Luckily Global were looking for me and stuck around for 20 minute til they found me. Excellent staff, excellent service and an almost new car.

Reviewed: Apr 18, 2019

Pickup and dropoff locations are not clear.

Reviewed: Mar 22, 2019

Great customer service. I'd rent from them again.

Reviewed: Apr 24, 2019

I rented a Mercedes A class. They gave me a KIA which according to Keddy/Europcar is similar. Probably first country in the world where a KIA is similar to a Mercedes. I paid for a Mercedes and didn't get it. They also said that your insurance would give me problems if I would have an accident so I needed to buy their insurance. Had to wait almost 2 hours before I was helped. Very bad!!

Reviewed: Mar 26, 2019

We wait 90 minutes to pick-up the car, there was a mistake on the counter. The key/documents of the car was there all the time and they did not know that. We wait 60 minutes and after that we start chased them and they found. There was a lack of professionalism and the service was terribly and unfriendly, the staff was unable to give us the correct info.

Reviewed: Mar 15, 2019