16 Car Rental Brands at Vilnius Airport (VNO)

Very satisfied, patient, good attitude

Reviewed: Jun 7, 2024

The car model is very new

Reviewed: May 18, 2024

Very satisfied

Reviewed: Sep 8, 2019

I got damaged car without prior notification. Poor customer service during drop off. Help line didn’t pick up phone when I called them several times.

Reviewed: May 23, 2019

The car had just over 20,000 kilometers, its condition was acceptable, and the features were decent. Overall, it was okay, but try not to arrive too early.

Reviewed: Oct 12, 2023

Service was average. The main issue is the requirement for an IDP; a standard Chinese driver's license with a translated copy is not accepted—not at all! This was not mentioned on the rental platform! Even though we purchased insurance online, they didn't recognize it. Moreover, they didn't accept the Chinese driver's license, and we had to pay nearly 100 euros extra per day for additional insurance to get the car!

Reviewed: Oct 2, 2023

Good Car, easy and fast service. Good staff

Reviewed: Aug 13, 2019

There is only one staff member, and the company attracts customers with low rental prices but then adds many extra charges.

Reviewed: Jul 14, 2019

They unjustly charged a deposit. Both the rental company and I spent a long time communicating multiple times before they finally provided the so-called damage charge proof.

Reviewed: Nov 24, 2018

Хотели дать машину похуже, Тойота Корола. Но после моего настойчивого требования выдали авто, которое я бронировал, Тойота СНR.

Reviewed: Feb 16, 2020

The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.

Reviewed: Sep 10, 2019

The car was excellent. My main issue is with the terms of Green Motion that insisted that I cover the deposit with a credit card, excluding Amex. A debit card was not accepted. It was lucky that my wife has a credit card.

Reviewed: Aug 1, 2019

I waited for an extremely long time at the counter till the car rental guy contacted EasyRentCars.com support and figured out the situation with mismatched car sizes

Reviewed: Jun 6, 2019

on returning the car four staff members took 40 minutes discussing between themselves an apparent new scratch mark on one of the doors. Never in this period of time did anyone inform me what was going on until I prompted them that I had a flight to catch. they showed me a picture from their laptop of what the door supposedly looked like without the scratch before I rented the car. Only after I pointed out that the date of the picture taken was after the date I rented the car, and therefore could not have been a picture of the car I rented, did they agree to sign my car off as no damage found. I don't know whether this was a failed scam attempt or a genuine mistake but either way it was terrible customer service.

Reviewed: May 31, 2019

Car was missing a part of front bumper

Reviewed: Dec 14, 2019

There were scratches before, but they acknowledged it when I returned the car.

Reviewed: Aug 17, 2018

The service was excellent. The lady who attended to us explained all the rental and car usage details patiently and thoroughly. She was both pleasing to look at and very kind!

Reviewed: Aug 15, 2018

Satisfied

Reviewed: Apr 23, 2018

1) The staff at the pickup location (Vilnius) were very unfriendly and behaved poorly! 2) Poor car condition: The exterior had cracks and three scratches when we picked it up. The car was dirty inside and out. 3) When I requested a receipt for the late pickup fee, the staff refused.

Reviewed: Oct 8, 2017

All very good. Thank you.

Reviewed: Oct 22, 2019

The customer service at pick up in Vilnius has been exceptional! One of the best car rental experiences I’ve had! Super helpful and very presentable!

Reviewed: Oct 5, 2019

Minor scratches are generally not a concern.

Reviewed: Nov 25, 2018

the pick up was a bit stressful as the office moved across the street and it's not comfortable to get the car when you have luggages. otherwise great service, car and the best thing that you dont need to worry about washing the car before drop off.

Reviewed: Sep 6, 2019

La voiture a fonctionné sans problème. C'est maintenant l'agence Avis-Budget de Vilnius qui tente de nous arnaquer. Nous avons loué la voiture à l’aéroport de Vilnius pour 2 semaines, le 28 juillet 2019, pour la rendre à Tallinn, le 11 août. Nous l'avons ramenée le 11 août à l'aéroport, en parfait état, et le plein fait à la station service, à l'entrée de l'aéroport de Tallinn. Sur le parking, la cabine du réceptionniste était fermée. Nous avons donc dû laisser la voiture sur le parking, et nous rendre au guichet dans l'aéroport : la personne présente au guichet nous a dit que son collègue était parti manger ! Mais elle n'a pas voulu venir faire d'état des lieux avec nous, car elle était seule au guichet. Elle nous a dit que nous pouvions partir, et que tout allait bien !!!! Deux jours après, nous recevons par mail, deux factures de Avis-Budget Vilnius, nous disant que la voiture est accidentée, rayée des 2 côtés, et nous facturant un plein d'essence, soit 2 factures pour un montant de 800 € !!!! Comme par hasard, la caution est de 900 € ! Il est évident que l'affaire ne va pas en rester là !!! Nous sommes TRES MECONTENTS de ce service.

Reviewed: Aug 14, 2019