The staffs were very nice and have good service-minded. However, I think the company's policy needs some improvement such as terms & conditions and the insurance details should have been clear and available for customers to view on the website.
Chose to pay at the store but wasn't informed that a credit card was mandatory. Ended up having to purchase insurance for 200+ THB per day due to lack of credit card.
I have book for TOYOTA Fortuner ended up we reach chiang rai airport they pass us and Isuzu Car which they didnt let us know… car have reverse sensor, but it’s not working . Car player not really functioning. I do understand is a high season but they needs to let us know they dont have Toyota Fortuner and we can try find somewhere else.. not when we reach then we knows that we’re not getting the TOYOTA FORTUNER CAR .
I already paid the car rental. And when I arrived still charge me 1440 baht for no reason.
And gas not even full fuel. And ask me return for full fuel. I will never book again
car is very good but we have not been informed no counter inside the airport. we looked for the counter for a long time and need people to help calling the company. the co. should inform the customer when the booking was made.
A bit confuse at the beginning when we arrive in the airport coz there's just "Thai Rent A Car" counter instead of "Easy Rent Cars" as suggested in email. The service is good, got free car upgrade which elevated the whole experience. Will come back again.
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