They tried hard to upsell the insurance. The car was missing A pillar covering which resulted in loud wind-breaking noise.

Reviewed: Sep 28, 2022

Waited extremely long for the shuttle from airport to the Rental place. I called a second time after waiting for 25 mins and they said “yes 5 minutes more”... ITS A 3 min drive from the airport!! That meant that after 25 mins, they still had not left to pick me up. I could have walked there much quicker.. After 45 mins of waiting, we arrived at the rental place. The counter staff was extremely slow and it looked like they had a lot of manual inputting for each customer. The two customers in front of us were being told that they didn’t have sufficient insurance etc etc. they tried to up sell to someone by 30% of the cost of their rental. Honestly it all sounded very scammy. I know they usually up sell insurance but I’ve never heard it so bad. Finally I was helped and they took my insurance to scan it... I’d never heard of that before. Was uncomfortable. Would never rent here again. Basically get better value for a bit more money renting anywhere else.

Reviewed: Jun 4, 2020

I felt like there was shortage of staff since the location near to the airport is very busy

Reviewed: Nov 28, 2021

Great car

Reviewed: Nov 24, 2020

Exceed expectation. Great service

Reviewed: Nov 9, 2021

QEEQ we’re brilliant and found me a fantastic deal Hertz gave perfect customer service even given me a choice of car

Reviewed: Sep 25, 2021

They tried to give me a smaller car than what I had booked. When I argued I got given a minivan which was bigger. The car was good but hadn’t been cleaned. It still had rubbish in it from the previous renter and had a horrible smell

Reviewed: Sep 20, 2021

I waited longer for picking up my car

Reviewed: Jul 30, 2019

Only thing that struck me was the car wasn’t very clean and because of COVID-19 got me a bit worried. After reading reviews before renting there I was worried how the service would be, but I am very happy with my experience with them and would recommend and will book again at this locating. :)

Reviewed: Jul 31, 2020

Perfect staff and easy pick up!

Reviewed: Nov 6, 2019

Will not book a car with them again.

Reviewed: Oct 1, 2019

The pick up process was poor and with us, as well as with other clients there were many issues. Several parties mentioned they regretted booking with them. Staff was unfriendly and unprofessional. Washroom was filthy. Car was filthy and sticky on inside, contained garbage, medication and rental sheets of three (!!) other parties, indicating when it was cleaned for the last time! Please see the attached photos.

Reviewed: Aug 16, 2019

Like: Very helpful agent, Excellent service , great vehicle for the value
Dislike: Not enough gas to start for a trip

Reviewed: Aug 22, 2018

Like: The mustang got convertable they gave me

Reviewed: Jul 17, 2018