18 Car Rental Brands in Frankfurt, North Rhine-Westphalia, Germany

I don't want to blame the staff at the Frankfurt Airport T1 counter, as I think he did the right job suggesting me a gasoline car instead of an EV (although I wonder the Mercedes was a reasonable option). With the change of car I was charged quite a bit at the counter additionally, but that is still understandable. What confuses me is the mysterious 30EUR additional charge on my credit card 1 month after rental, as well as the fact Eurpocar never replied to my request for sending me a full invoice via email. At the end, their website's contacting form doesn't allow me to send this claim due to some technical error on the website. I hope I'm the only one with this kind of experience.

Reviewed: Dec 20, 2024

I booked a Volkswagen Touareg four months in advance, but they gave me an Audi A6 instead. This is hard for me to accept, but I had no choice because there were no other cars available, and the rental company didn't provide any explanation. We are a family of five with a lot of luggage, so we booked a large car. How are we supposed to fit our luggage in a sedan? The trunk couldn't fit everything, so we had to carry two pieces of luggage inside the car, which defeats the point of booking a specific model. The website stated 'similar models', but giving us a sedan instead of another similar large car is unreasonable. Secondly, I paid 30% more for the Touareg compared to the A6. Why did they give me a cheaper car despite my higher payment? This lack of honesty affected our comfort throughout the 16-day trip. A better car with a higher price is acceptable, but a lack of basic integrity makes future bookings questionable, as paying a premium didn't mean getting the reserved car. This shows a complete lack of contract spirit.

Reviewed: Jul 29, 2024

Very satisfied.

Reviewed: Jul 29, 2024

Satisfied

Reviewed: Jul 28, 2024

Quick service, short waiting times

Reviewed: Jul 23, 2024

The car I got was MG (instead of Dacia Sandero) I ordered - which was OK. the man at counter was busy looking around at people, instead of dealing with my order... Taking the car, nobody checked the car with me, just told me to take pictures of the pai t problems I found...

Reviewed: Dec 1, 2024

Satisfied

Reviewed: Jul 19, 2024

Excellent

Reviewed: Jul 2, 2024

Overall satisfied, but the staff kept pushing for insurance even though I mentioned I already had insurance from my country.

Reviewed: Jun 29, 2024

Overall satisfied

Reviewed: Jun 24, 2024

Friendly helpful staff

Reviewed: Sep 19, 2024

Satisfied

Reviewed: Jul 31, 2024

Very satisfied

Reviewed: Jul 28, 2024

Very satisfied and exceeded expectations.

Reviewed: Jul 28, 2024

They provided a large SUV, diesel, very fuel-efficient. The car was brand new, quite satisfied.

Reviewed: Jul 28, 2024

Very satisfied

Reviewed: Jul 28, 2024

Very satisfied!

Reviewed: Jul 13, 2024

The car is clean and good and the staff are comfortable dealing with it

Reviewed: Apr 28, 2024

Although it was not the car I wanted, they gave me a better one, so I'm satisfied.

Reviewed: Dec 14, 2023

Due to being in a hurry and not reading the contract carefully, the Budget staff added extra insurance and other hidden charges without verbal confirmation.

Reviewed: Oct 15, 2023

The service attitude is good, and the explanations are very detailed.

Reviewed: Jul 27, 2024

Excellent

Reviewed: Jun 20, 2024

Great and very convenient.

Reviewed: Jun 17, 2024

Terrible! Everyone, be careful. This place is worse than smaller rental companies. They scammed us for extra insurance and a full tank of gas! Afterward, they tried to dismiss our complaints with a contract we never saw, and the signature was clearly copied and pasted! Never again, even if I can't find another car, I won't choose Avis!!!!

Reviewed: May 8, 2024

Average

Reviewed: Nov 21, 2023

Excellent service, I will definitely rent from this company again next time.

Reviewed: Jul 25, 2024

I am satisfied. They resolved the issue quickly!

Reviewed: Jul 14, 2024

Satisfied

Reviewed: Jul 4, 2024

Recommended

Reviewed: Jun 17, 2024

Upon arrival, we were informed that the car we booked online was unavailable. We had to pay extra for a higher-end vehicle and were repeatedly offered more expensive cars.

Reviewed: Jan 26, 2020

Pretty good

Reviewed: Jul 24, 2024

Overall satisfied, but after refueling, the gauge indicated full. However, the store did not accept it after a few kilometers of driving and requested additional fuel payment.

Reviewed: Jul 7, 2024

Arrived at the counter at 7:30, no early pick-up allowed, had to wait until the scheduled time. Normally, they close at 9 PM, but we returned the car early at 8:30 PM the previous night. The inspector was gone, so we were asked to drop the keys in the box. So far, no issues have arisen.

Reviewed: Jul 23, 2024

Arrived at the counter at 7:30 AM but was not allowed to pick up the car early; they strictly adhere to the pickup time. Although the office usually closes at 9 PM, we returned the car at 8:30 PM the night before. The inspection staff were not available, so we were told to leave the keys in the box. However, there have been no issues so far.

Reviewed: Jul 23, 2024

The overall process was quite smooth. We didn't get the Hyundai we booked, but a Volkswagen instead, which was still okay. The processing was fast. Customer service asked if we wanted to buy insurance, I said we already did, so they didn't push any further. Communication was fairly smooth. At the store, an €800 pre-authorization was charged to our card. Any fines or additional fees during the rental period would be deducted from this amount. However, I'm not sure how long it will take to process. I forgot to ask when returning the car. It would be great if QEEQ could help track the progress. Another incident was after refueling, the steering wheel locked and we couldn't move it, nor could we shift gears. We were scared, thinking the car was broken. The gas station staff couldn't help and told us to contact towing services ourselves. QEEQ customer service also advised us to contact the rental office. Other drivers at the gas station could only tell us what the dashboard indicators meant but didn't know how to fix it. While preparing to call for towing service, I searched for solutions on Xiaohongshu and managed to solve the problem myself. Almost lost a few hundred euros.

Reviewed: Jul 17, 2024

Satisfied, the process was quick with all the necessary documents.

Reviewed: Jul 14, 2024

Renting and returning the car was convenient, and the car was in good condition!

Reviewed: Jul 12, 2024

The car exceed my expectations and I decided to extend for another week and had returned it today. The entire process of registering and picking up the car at the airport was very smooth. Throughly enjoyed having the car even though I had use it to bring me from point A To B . I would have love to take the car for a long trip. The only negative side is when I decided to extend the car for another week , I had someone ( with an Italian accent ) on the other line which I could hardly understand her . Positive side , she tried her very best and was very friendly.

Reviewed: Jul 18, 2024

Very satisfied

Reviewed: Apr 20, 2024

Very satisfied!

Reviewed: Mar 9, 2024

Great attitude

Reviewed: Jan 23, 2024

When I booked the car, it was supposed to be an automatic fuel car. However, the store claimed that the order did not specify automatic and fuel, and they offered an electric car instead. The rental company did not clearly indicate the user's requirements on the order. Although there were options to choose the model when paying, these were not reflected on the order. This misleads the user's requirements and does not match the reality. Overall, I felt deceived.

Reviewed: Oct 6, 2023

Pretty good

Reviewed: Jul 12, 2024

See below

Reviewed: Feb 20, 2024

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

Reviewed: Aug 16, 2023

Been switch car without notice that make very upset.

Reviewed: Oct 15, 2019

Excellent car rental company, provided a new vehicle, the pickup process was very smooth.

Reviewed: Jul 5, 2024

New company, good service attitude.

Reviewed: Jun 30, 2024

Service at counter was slow and not polite. I got a vehicle much smaller than I ordered. Then had to sign form that there are no scratches on the vehicle I never saw. Sever safety malfunction of front wheels swerving right. And to finish return is only at terminal 2 Frankfurt while no paperwork says it so.

Reviewed: Jun 29, 2024

Overall satisfactory service

Reviewed: Jun 10, 2024

This rental company is very dishonest. They swapped your car at pickup and the car was full of damages! When returning the car, they said everything was fine, and after signing off and leaving, they charged an additional 800 euros from the deposit for new damages. The damages noted on the inspection sheet were already there upon pickup! Luckily, we had photos as proof. Such behavior is really terrible! I highly do not recommend renting from this company!

Reviewed: May 28, 2024

Very satisfied

Reviewed: Jun 22, 2024

Located right in the airport, very convenient.

Reviewed: Oct 9, 2018

Like: we got a better car than expected

Reviewed: Sep 23, 2018

Flawless experience, very smooth and exactly how it should be

Reviewed: Dec 24, 2023

Very good

Reviewed: Jul 11, 2017

The staff at DOLLAR reception was very friendly. After we purchased full insurance on the spot, they upgraded our rental car for free and carefully explained the precautions. The car we received had only been driven over ten thousand kilometers and was in great condition. We used it for 14 days, traveled over 2800 kilometers across Germany, Austria, and the Czech Republic without any issues. We are very satisfied!

Reviewed: Oct 6, 2013

They provided a Ford C-Max, definitely 5 stars.

Reviewed: Sep 21, 2013

global is sold to europcar. so that you must to go terminal 1 to pickup.. its so far from t2.

Reviewed: Apr 21, 2022

Good

Reviewed: Mar 13, 2020

I didn’t get the SUV I reserved but they gave me a smaller car and I was so pissed off like they wanna reap people off

Reviewed: Feb 11, 2020

Vehicle and its condition are perfect. Staff could be more customer oriented and friendly.

Reviewed: Nov 24, 2019

The staff is professional and did not ask or promote additional packages .

Reviewed: Oct 13, 2019

I rented the car at the airport. Since I didn't have a phone, I couldn't find the pick-up driver. In fact, the rental point is near the airport. You need to contact them in advance to confirm which gate you will exit from. The rental company has a large lot, and the staff are very nice. The pick-up process was also simple.

Reviewed: Feb 1, 2020

Great company

Reviewed: Feb 6, 2019

The company is excellent, and the staff are patient and responsible.

Reviewed: Jan 18, 2019

Very responsible, no need to queue, ample car availability

Reviewed: Nov 3, 2018

Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

Reviewed: Oct 31, 2018

Service was average, and they kept pushing insurance. Since I didn't buy their insurance, they gave me a bad car and refused to change it, saying there was nothing wrong with it. I will never rent from them again.

Reviewed: Nov 18, 2019

Intentan timarte con los golpes del coche. Recomiendo hacer fotos y mirar todo bien antes

Reviewed: Nov 13, 2019

The service efficiency is extremely low and their deception skills are extremely high. Be very careful to avoid getting trapped!

Reviewed: May 22, 2019

The staff proactively explained the charges, no need to queue

Reviewed: Jul 15, 2024

Highly satisfied

Reviewed: Jul 14, 2024

Very satisfied!

Reviewed: Jul 7, 2024

The booking process and the car was simply amazing

Reviewed: Nov 3, 2019

So I booked a mid size convertible only for them to try to give me a Nissan. When I swiped them the paperwork that it says Ford Focus Cabrio or similar I explained a non-Cabrio is not similar. So they spoke to the manager and came back with the only Cabrio keys they had. A Benz. I was satisfied to say the least.

Reviewed: Apr 25, 2019

No comment

Reviewed: Aug 12, 2017

The airport reception point is easy to find, the paperwork is quick, and picking up and returning the car is very convenient.

Reviewed: Nov 24, 2014

Thrifty is a small company in Europe, with fewer models and locations. I booked an automatic Focus or a similar model, but when picking up the car, there was only an automatic Skoda Fabia available. Both the price and the space specifications are lower than the Focus, more on par with the Ford Fiesta. Also, when picking up the car at Frankfurt Airport, the staff said that starting from October 1st, winter tires were required and I'd have to pay an additional cost every day. Over 10 days, they charged me more than 160 euros. I initially thought this was a universal and mandatory rule, so I didn't question it, but later found out from the internet and friends that winter tires are only required from November onwards. I didn't need them from October 1st to 11th, and in fact, it was around 20 degrees Celsius in Germany during those days.

Reviewed: Oct 19, 2014

Very professional and helpful

Reviewed: May 15, 2014

The rental company was operated by Chinese. We had five people with four large suitcases, but they sent a small car to pick us up to their rental point. After loading the luggage, four people had to squeeze in the back seat.

Reviewed: Aug 21, 2019

Satisfied

Reviewed: Jul 28, 2019

It's just a few Chinese people renting cars from other rental companies and then sub-letting them. Not good.

Reviewed: Feb 17, 2019

Very good. They picked us up from the airport to get the car and explained the traffic rules on the way, which avoided a lot of trouble.

Reviewed: Feb 12, 2019

Very satisfied, car was in good condition, friendly staff

Reviewed: Dec 5, 2018

Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

Reviewed: May 10, 2024

At the time of pickup, the rental company informed me that the rented vehicle was not available because the previous renter had not returned it. They didn't know when the car would be available. After waiting for several hours, the company's solution was that the vehicle was still not returned, so either wait indefinitely or switch to a manual transmission model (I originally rented an automatic) without a refund for the difference. I found both options unreasonable, so I decided to rent from another company. During the process of renting from another company, I was informed that the vehicle had been returned and was available, but this was already more than 4 hours past the scheduled pickup time.

Reviewed: May 19, 2015