Very satisfied, giving full marks.

Reviewed: Jul 17, 2025

The airport guidelines are detailed with illustrations, and there are dedicated shuttle services. The service is enthusiastic and attentive.

Reviewed: Jun 21, 2025

Overall satisfied.

Reviewed: Jul 7, 2025

Great service.

Reviewed: May 6, 2025

The car rental process was very convenient and completed within minutes. Returning the car was simple, just drop the key inside.

Reviewed: Apr 12, 2025

Satisfied, the car was in good condition and everything at the airport was very convenient.

Reviewed: Mar 9, 2025

Satisfied

Reviewed: Feb 3, 2025

Pretty good, no unnecessary complications. The pickup process was quick, and they provided a new car with only a few hundred kilometers on it. Upon return, they checked the car's condition and fuel level, and the pre-authorization was canceled very fast. The deposit was only 200 euros.

Reviewed: May 2, 2025

Madeira airport is not very large, and the car rental company is located within the airport. The procedures were quick and there were no issues. Madeira's roads are mostly mountainous, especially in the old town, where many roads have steep gradients of over 30 degrees. If you're not an experienced driver, I really don't recommend driving in Madeira, as the roads can feel like a roller coaster and most people will find them challenging.

Reviewed: Jan 9, 2020

Very professional and courteous

Reviewed: Feb 26, 2025

Extremely helpful and knowledge front desk was processing rental bookings fast. The up sell of insurance wasn’t expensive and that waived off deposit as well which was a good proposition. The car was fairly new and was clean. The pick up as well as drop off instructions were given very previously and clearly by the front desk. Overall, Madeira Rent is very professional and reliable operator.

Reviewed: Oct 13, 2019

The car (Mercedes B Class) was so good I decided to buy one when I returned home!

Reviewed: Sep 13, 2019

Very satisfied.

Reviewed: Jan 29, 2025

It's okay, but reading Google reviews made me a bit uneasy.

Reviewed: Nov 15, 2024

The car didn't have much power

Reviewed: Feb 12, 2020

I had requested a Ford fiesta. The car I got was very difficult to put in reverse.

Reviewed: Sep 23, 2019

Very friendly stuff at the car rental place. I booked a compact class but this type of car has not been available at the pickup location and I was offered no alternative. Furthermore as I hit a bumper, the official seat dealership has listed the damage by 200 euro and the car rental company charged around 470 euro for this damage.

Reviewed: Aug 16, 2019

Reviewed: Sep 25, 2024

Reviewed: Jun 4, 2024

Car exceeded expectations and staff was helpful, however internet was extremely slow delaying payment of security deposits

Reviewed: Nov 27, 2019

The staff were not very friendly. They forced to pay additional costs that were not necessary. The car we were given was not satisfactory. The lights were not working. There was only one staff. We had to wait to get a new car

Reviewed: Sep 8, 2019

It was recommended to us to get a larger engined car to help with the hills and.mountain driving but the car didn't have the power I expected having paid extra for it! Plus having not driven abroad very much I didn't feel confident in such a big car on small roads

Reviewed: May 30, 2019

Awful 1xmale 1x female bullish in hard selling insurance not interested in us just in pushing us to pay€164.00 euros for the car insurance, rude ,abrupt,and at 66 years old I don’t like to be treated in this manner when I treated them with respect.Will look to avoid Gold car in the future out of 10 score 1.

Reviewed: May 15, 2019

signage very small in the airport and missed it first time. There was no one at he desk when we found it and had to wait for a few minutes for someone to come. Adding extra drivers was very expensive. The car was excellent - new, clean, spacious.

Reviewed: Oct 11, 2019

Got Peugeot travellers as Vehicle. maintenace needs a little updating as tires were worn on outside edge of tire. Brakes were also warped/worn from heat/use and making noise with excessive shaking of steering wheel when applying brakes. With lots of downhills and steep roads left a little doubt about use.

Reviewed: Jul 9, 2019

no comments

Reviewed: Sep 4, 2019

Awful experience avoid at all costs! Gave us a car which had a punctured tyre and charged us £400 for damages!!

Reviewed: Jul 21, 2019

I found the staff at the counter treated me differently as I had used a 3rd party provider and not booked direct and criticised the paperwork I had. They then tried to sell me excessive insurance that I didn't want. When I said no they then told me my car would be inadequate for the terrain and tried to bully me into an upgrade. All the time they were pushing to spend more money at the desk, I guess they get commission.

Reviewed: May 15, 2019

Reviewed: May 28, 2019

The counter is good visible and the queue was also not long. However, the counter staff is not friendly and is especially not supportive. We were only allowed to get the car if we sign extras - we told the employee that we do not wish any extras and he told us that this is compulsory and will be charged only if we return the car not filled. We could not read the full document because he did not print it and only showed us the signature field. After return we were charged an amount for rsn. Not recommendable at all.

Reviewed: May 19, 2019

Great car, A bit to long waiting for pick up specially with 2 small kids, But really nice helpful lady at the counter, And i was lucky to have help with putting car seats on ,but really that should be done by a member of staff...i know its the rules at moment but i still dont agree with it,as how I am I supose to supervise 2 kids while fitting the seats??? But in general great experience, will definitely recommend

Reviewed: May 5, 2019

no shit car I dindtn take it left there and I demand my money back very bad people in madeirta desk if I was u I would stop using them

Reviewed: Apr 23, 2019

On arriving at the desk, the female advisor proceeded to tell me straight away that the car I had booked a 1 litre would not get us to the north of the island, despite the fact I had emailed EasyRentCars explaining where we were going. She then proceeded to tell us they only had a 1.6 diesel available at an extra cost of 55euros, she lied about the price of petrol. I agreed to the extra cost and gave her my credit card, which she was going to charge at 91 euros, I questioned the extra 36euros and she said it was the charge for picking up and dropping the car off at the airport. No mention of this on your website !. she then wanted a further 175euros for insurance, I explained I had purchased a policy to cover insurance which she dismissed and then proceeded to scaremonger me about falling rocks, scratches, damage to tyres and that I would have to sign a disclaimer if I didn't take it. I refused to take this and then she wanted to take my credit card and load 1400euros if the car got damaged. all the while bullying me in a very aggressive manner. I have worked in customer services for 40 years and I was appalled by her attitude, I cancelled the agreement as I wasn't prepared to pay a further 266euros. Fortunately, we found another company who couldn't do enough for us, charming, courteous, and didn't rip us off, I will recommend them to all my friends and via TripAdvisor I currently have almost 90,000 readers.

Reviewed: Mar 28, 2019