US$ 15/day
Rent a carPick-up
Drop-off
11:30 PM
11:30 PM
Last updated on: Apr 29, 2024
US$ 15/day
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22Rental Locations
15Airport Locations
Penang
Good
For this round the booking car was a bit old. So, it would be advice to make sure the rental car could be newer or at least looks nicer.
Read More >Reviewed: Mar 19, 2024
A.MIRAJ
Penang
Excellent
The staff both during pick up and drop off are very friendly and helpful. Did not spend too much time at the counter and we got the car very fast.
Read More >Reviewed: Aug 31, 2022
W.Yong
Penang
Excellent
The car was well kept and it is only 1-2 years old car. Good for 4 person
Read More >Reviewed: Nov 29, 2019
Parin
Penang
Excellent
Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !
Read More >Reviewed: Nov 21, 2019
Penang
Excellent
C.Ang
Penang
Excellent
This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!
Read More >Reviewed: Mar 13, 2024
TBH
Penang
Excellent
Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.
Read More >Reviewed: Dec 22, 2022
C.Ng
Penang
Excellent
s.ling
Penang
Excellent
Jc Mayline
Penang
Excellent
Penang
Average
Pick up location was confirmed the day before but was changed 15mins before time. We had to divert our taxi, it was complicated as we did not know the area. The car was very scratched and appeared very old with 156,000 kms on the clock. It was heavy to drive and consumed far too much petrol for the kms we did. It sounded like the exhaust was needing a repair and the indicators for change of direction did not work properly all the time.
Read More >Reviewed: Mar 1, 2024
Mohd Hilmi
Penang
Excellent
Almost perfect. Refuelling panel door was stuck. That was the only glitch.
Read More >Reviewed: Feb 25, 2020
Penang
Good
A simple average car, but neat and clean. Car is able to start smoothly.
Read More >Reviewed: Feb 8, 2020
J.Wong
Penang
Good
Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.
Read More >Reviewed: Jan 31, 2020
MICHAEL HONG
Penang
Excellent
I hope the key drop service (car return) can be provided in 24/7. It’s to ease the process of returning car at airport
Read More >Reviewed: Jan 31, 2020
C.Lee
Penang
Excellent
W.Soo
Penang
Excellent
Y.Lim
Penang
Excellent
New car condition. Efficient drop off process. Price slightly on the high side.
Read More >Reviewed: Dec 1, 2019
Penang
Excellent
The customer service was great and accommodating, the staff was kind enough to loan me his personal TAG card for the toll way!
Read More >Reviewed: Sep 12, 2019
M.GOH
Penang
Excellent
C.Bernard
Penang
Excellent
Good that they are in contact with us prior to the trip, it made communications on the actual day easy. Good that everyone can use WhatsApp too.
Read More >Reviewed: Oct 31, 2022
O.Wee
Penang
Good
S.Arumugam
Penang
Good
S.Liew
Penang
Average
george
Penang
Average
confusion on pick up, long wait, language issues. Similarly on drop off, not there at agreed time, concerns on catching flight due to long wait and return of deposit, etc
Read More >Reviewed: Feb 2, 2019
G.Cheong
Penang
Very good
Not alot of prior details uoon collection of car. Called the customer service but no update or followup, just mentioned another team will manage.
Read More >Reviewed: Oct 24, 2022
YL
Penang
Excellent
Longson Yeung
Penang
Very good
The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.
Read More >Reviewed: Jan 1, 2020
Chris
Penang
Excellent
By far the best services I have ever received from the rental car companies in Penang. Kasina even gave us some parking coupons to save us the hassle of hunting down a shop that sells them.
Read More >Reviewed: Apr 10, 2019
Ai Lee
Penang
Very good
Power Wong
Penang
Excellent
H.Song
Penang
Excellent
Everything is good but please allow me to correct the English in your question. “exceed” should be used following “Did”. Counter “staff” not “stuff”.
Read More >Reviewed: Sep 10, 2019
KY Lee
Penang
Excellent
Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.
Read More >Reviewed: Jul 29, 2019
I.DAUD
Penang
Excellent
T.Chan
Penang
Excellent
Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.
Read More >Reviewed: Feb 15, 2020
Y.TAN
Penang
Excellent
Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.
Read More >Reviewed: Nov 19, 2019
Shubham Jain
Penang
Excellent
Ahmad Mokhlia
Penang
Excellent
A.Katz
Penang
Good
The car was fine. The staff at Europcar however weren’t helpful or friendly. In the email instruction i received, I was told to show the confirmation without printing out. When I did so, the staff said they needed a hard copy and I didn’t have a photocopier and emailed my copy to them instead. I then presented my drivers licence and they said they needed my passport as well. Having travelled from the city center to the airport to pick the car up, I asked them if they would send the car to the city as I wasn’t advised to bring my passport in the email. I offered to pay extra for the service. The staff said no and ignored me when I asked for other alternatives. I had to take another grab car downtown to get my passport and returned to the airport. In order to pick up my rental car, I had to pay 3 times out of my own pocket for the Grab rides. The staff could have been a little more helpful. It’s not an experience I’d like to repeat. It’s my last time renting a car from Europcar.
Read More >Reviewed: Jul 21, 2019
GL.HO
Penang
Excellent
The counter staff was very friendly and assisted us in the best way she can. We was given an upgrade with a much spacious & new vehicle, my family enjoyed very much for the whole journey. Thank you Hertz!
Read More >Reviewed: Oct 8, 2019
C.KIAN SOON
Penang
Average
I booked for BMW X1 but was given BMW 320. Car boot was smaller - and we have difficulty fitting the 4 pieces of luggage.
Read More >Reviewed: May 13, 2019
Leow
Penang
Very good
staff is very helpful and nice. But the car’s tyre alignment need to service.the steering keep to the left side all the time.
Read More >Reviewed: Mar 14, 2019
T.Lee
Penang
Excellent
Like: Overall is good. Friendly people i met & lots of delicious food i was enjoyed during this trip. Definitedly will come back here again in further time
Read More >Reviewed: Jul 24, 2018
W.liongmeng
Penang
Excellent
T.Tjang
Penang
Excellent
Like: Overall value for money
Dislike: Possibly set up a counter at airport for easy pick up and drop off
Reviewed: Jun 28, 2018
PY Ang
Penang
Excellent
Like: Staff were very efficient. Car was reasonably new and clean.
Read More >Reviewed: Dec 29, 2017
Ivan
Penang
Excellent
Like: On the last day discovered the car had a dent at the back. Contacted the company and explained. They don't give ridiculous price for repair. Jus a small fee upon returning of vehicle. Overall experience excellent.
Read More >Reviewed: Oct 20, 2017
L.ENG CHAI
Penang
Excellent
Like: It good for family and young children
Dislike: More better if can give free parking groupon
Reviewed: Jan 1, 2018
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