18 Car Rental Brands in Vienna, Austria

All was very good. Smooth conduct by counter staff and very well managed.

Reviewed: Oct 10, 2024

Over the counter security hold was 1500 euro which was more , secondly the counter insurance was way higher so it’s best to purchase online at QEEQ

Reviewed: Oct 2, 2024

Following the signs, it was easy to find Parkhaus 4 where the car rental company is located. Dryyve is a smaller player compared to Avis, Hertz, and Europcar, and their counter is at the very end of the hall. The good thing is that there was no queue. Note that only basic insurance is included, but they weren't pushy about selling extras. However, they didn't print my contract at first and had to get someone else to reprint it later. I was not very satisfied with the car they gave me—a worn-out Citroën C4 with Hungarian plates and 50,000 kilometers on it. The car was dirty, with dead insects on the headlights. The trunk can fit two 28-inch and one 20-inch suitcases, which is quite spacious. When you switch to sport mode, it performs OK on the highway and doesn't feel unstable at 150 km/h.

Reviewed: Jul 25, 2024

What's impressive is that the preauthorization refund was processed very quickly, refunded the next day.

Reviewed: Jul 25, 2024

My credit card had issues and they wouldn't accept a cash deposit, so they refused to rent to me. Since it was prepaid, I ended up wasting the rental fee.

Reviewed: Jul 19, 2024

There were some issues during the car pickup, but the staff were very patient and helped resolve the problem. Thanks to the team!

Reviewed: Jul 31, 2024

Great service attitude, the vehicle is very new, and the instructions are clear.

Reviewed: Jul 6, 2024

It might seem a bit late to leave a review two years after using the service, but I felt compelled to share my experience. I rented a car to go to Germany again but couldn't find the same cheap prices as before. The Ford Mondeo station wagon was very practical and had great value for money. The staff's attitude during the rental process was a bit poor, likely due to language barriers. However, the staff during the return process were great - they were quick and only checked for any bumps at the four corners of the car and looked at the fuel receipt.

Reviewed: Oct 11, 2019

The company appears to be seeking to charge for any extras they can. They insisted that the vehicle was not returned clean, which was ridiculous since the car was in excellent condition (we took some pictures ). We were charged an unreasonable amount of 100 euros. very Bad service of megadrive in my opinion. They take advantage of the fact that the customer did insurance. Luckily for us, easyrentcars are handling this as part of insurance and we look forward to positive answers.

Reviewed: Oct 6, 2019

On the day of the rental, we followed the GPS to the rental address and saw the rental company's logo, which made us very excited. However, the office was empty, and a nearby staff member told us that the rental company had moved last month, but we had not received any notification. So, our whole family, with all our luggage, had to spend money on a taxi to get to the new rental location. The staff at the new location were quite nice and processed our rental without any issues, but they didn't tell us where the car was. I had to find it myself, and the car key didn't have the license plate number, so it took a while to locate. The child safety seat needs to be installed by the user because if there's an accident, the rental company would be blamed. What kind of logic is that?

Reviewed: Aug 9, 2019

The rental company is not worth the good ratings. They downgraded the car I reserved. I booked an Opel Astra, but they gave me a Skoda Rapid. Do they think Chinese people are fools?

Reviewed: Mar 27, 2019

Good

Reviewed: Jan 5, 2018

The car was great, included highway fees, and the return process was quick.

Reviewed: Jul 31, 2024

Good quality. Easy to work with

Reviewed: Dec 22, 2023

Professional service

Reviewed: Jun 1, 2019

The store messed up the return date. We clearly booked to return the car on the 28th, but the contract said the 25th. We only found out when we got back. Called the rental company but didn't get it resolved. Had to go back to the airport the next day to sort it out. The store even falsely claimed that our main driver requested the change. Finally, after several calls, we got a new contract. The website quoted 431 euros, but the contract charged us 700. Besides the additional driver and cross-border fees which we were aware of, the rest was just unclear charges.

Reviewed: Jun 1, 2016

Pretty good

Reviewed: Jul 31, 2024

When renting, they greeted us with a smile and said they could help with any issues. However, when a problem actually arose, they said they do not provide that service and charged an additional service fee starting from 100 euros.

Reviewed: Jul 17, 2024

The staff greeted us with smiles when we rented the car, and they were willing to help with any issues. However, when problems actually arose, they said those services were not provided and we'd need to pay an extra service fee starting at 100 euros.

Reviewed: Jul 17, 2024

Had to wait a while after calling before getting picked up, but everything else was quite satisfactory.

Reviewed: Jul 12, 2024

Average. The staff is not friendly to Chinese people.

Reviewed: Jul 2, 2024

We had to wait a little at the arrival hall as the add car agent was with another client. Other than that everything was quite smooth.

Reviewed: Jul 30, 2024

Personalized delivery, excellent service

Reviewed: Jun 3, 2024

Very satisfied

Reviewed: Mar 26, 2024

High efficiency and good service.

Reviewed: Jul 29, 2024

Hungarian rental company, overall cost-effective

Reviewed: Jul 24, 2024

Very satisfied

Reviewed: Jul 24, 2024

Good.

Reviewed: Jun 3, 2024

Overall service was good.

Reviewed: May 15, 2024

Great experience!

Reviewed: Sep 10, 2017

Satisfied

Reviewed: Jul 22, 2024

Thanks for the upgrade

Reviewed: Jun 10, 2024

Easy pick-up and drop-off process

Reviewed: May 16, 2024

The wait on the counter to pick the car was very long. The lady who served us was very helpful and professional.

Reviewed: Aug 28, 2023

No comments

Reviewed: Aug 28, 2023

I was not clearly made aware in advance my booking was with Autounion. Missed initial collection at airport, pick up driver did not use our names. We were directed to wrong car and car we got had several dents and marks, not great condition externally. On drop off large Q of people and no one from Autounion speaking to tell us what was happening. Hard to park car due to busyness (cars everywhere) Once I approached a staff member they just took the keys and said that was car returned. No check on car made and no confirmation given on deposit refund. When I asked our return driver to airport they didn't no the refund procedure. Office tucked away round back of block all in all just didn't feel very professional.

Reviewed: Jul 4, 2024

Very satisfied

Reviewed: Feb 9, 2024

Poor service attitude, low efficiency, long waiting time, needs improvement.

Reviewed: Dec 9, 2023

The waiting in the counter desk was very long (around an hour) but the rest was just great.

Reviewed: Jun 23, 2024

Be cautious about fines when renting a car in Austria. At the counter, I confirmed with the staff whether I needed to buy a road ticket. The lady at the counter said it wasn't required within the country as it was all included. However, I still ended up being fined nearly 200 euros for a road ticket and handling fees.

Reviewed: Apr 15, 2024

The service attitude was good.

Reviewed: Aug 31, 2020

The counter staff were very polite. They suggested paid upgrades but didn't push. Their English was good, so communication wasn't an issue.

Reviewed: Aug 25, 2019

Car was in a superb condition; sparkling clean. However, the booster seat could have been better cleaned. The address on the rental confirmation were not helpful. The actual pick-up location was just a 10-15 minutes walk from my apartment, but trying to find the location based on addresses given led me to go back and forth on the train. Finally I gave a call and used Google Map to locate its exact location. The address led me to the other end of that very long street. Wasted about an hour just to find the place. Great that the counter staff were friendly enough. Would appreciate a brief explanation regarding the vignette class - what it means and what roads can or cannot be used. It seems I was charged additional for something, but thus far I am unable to find out what is it about.

Reviewed: Aug 25, 2019

Quite good, efficient service. The return instructions are printed out for renters to take along. No extra insurance is pushed.

Reviewed: Apr 2, 2024

We booked for a VW polo and received a free upgrade Nissan qashqai 2019.Very happy, friendly staff,100%recommend.

Reviewed: Jan 1, 2020

Clear explanations and very friendly

Reviewed: Oct 15, 2019

Pick up too long. Enter my personal info on internet but on desk have to fill some papers again...!

Reviewed: Oct 2, 2019

The service was very friendly and the explanations were clear.

Reviewed: Aug 30, 2019

Company was very good. I was not expecting. It was all ok

Reviewed: Nov 15, 2022

I used a debit card and the rental company said it was not a credit card and charged additional fees. When I inquired about the deposit, they said it was charged by the booking platform. In the end, a new contract was signed on the spot, and the amount was completely different from the original booking. When asked for an explanation, they couldn't provide a clear answer.

Reviewed: Jul 31, 2019

The staff is a nice person. Easy to deal and help us a lot. I would love to recommend and give 10 stars for Green Motion.

Reviewed: Jul 18, 2019

The car rental was very cheap compared to other companies. The conditions of the car was ok, I mean, u get what u paid. Overall experience was ok. Just that, staff are not in the office all the time. We need to call them first, then only they'll come.

Reviewed: Jul 16, 2019

Far from the airport, the car is almost scrapped, serious safety hazards, no gasoline, had to call for oil in the middle of the trip. Worst car rental experience

Reviewed: Apr 7, 2019

Very nice staff, quick, easy rental.Professional.I will recommend it

Reviewed: May 24, 2022

The counter staff MARK seemed rude and arrogant. No customer service etiquettes were observed in him. He wasn’t polite at all in his conversation and behaved as if he is doing a favor. Totally disappointed with the experience.

Reviewed: Jul 12, 2019

Like: The BMW SERIES 2 Grand Tourer that we eventually obtained was excellent, but we had to pay extra for the upgrade from the Citroen C4 Picasso which we had ordered and was not available.
Dislike: When we arrived in Vienna, we were told that no Citroen C4 Picasso was available: we had chosen this car because of its large luggage capacity. There are four of us, with 3 large suitcases plus carry-ons. We were offered a Mercedes A class as an alternative, and then a B class, which we went up and inspected, but neither had sufficient luggage space. We were not prepared to pay substantially extra to upgrade to a 7 seater people carrier. Eventually the Hertz agent remembered that he had a BMW Series 2 Grand Tourer available, which proved to be excellent. However he said he was unable to give us a free upgrade, so after friendly attempts to persuade him, we reluctantly accepted the extra charge (42 euros + VAT).

Reviewed: Sep 6, 2018

Pickup process was easy and convenient. Change oil light came in the middle of the rental period.

Reviewed: Nov 30, 2021

Received a brand-new car, very smooth experience

Reviewed: Aug 20, 2020

Car with Hungarian plate cannot pay parking and therefore cannot be parked in whole Wien! No bill still received from Usave

Reviewed: May 13, 2020

Only one person on duty at night

Reviewed: Dec 3, 2019

The car was in excellent condition, but it wasn't the type we booked. We reserved an automatic, but they gave us a manual.

Reviewed: Oct 13, 2019

Good service. The lady provided pick-up and drop-off.

Reviewed: Aug 16, 2020

Very helpful staff put us on the road very fast, our car was great for all 22 days traveling in Europe. The car return was smooth! Great price, great people, great location -recommending to everyone who needs a small and reliable car!

Reviewed: Oct 15, 2019

surprice office was located outside of Vienna airport, so they had to send a representative down to pick us up.

Reviewed: Aug 27, 2019

Car full of scratches before the rent Surprised that at return there was a discussion or difference in opinion between us and the rental company, whether scratch number 51 had been there before or not

Reviewed: Jul 23, 2019

This is 6km away from Airport but price is much cheaper! You just need to call them to pick up.

Reviewed: Apr 29, 2019

Upgraded to a Ford SUV, very nice

Reviewed: Jun 5, 2020

Sighs...

Reviewed: Nov 28, 2019

Sufficient counter service

Reviewed: Jun 11, 2019

9

Reviewed: Jan 27, 2020

Purchased full insurance through the rental website. Without any explanation, the staff at the counter added extra insurance and fuel service fees to the contract. Only noticed the extra charges after returning the car. This is not the first time this location has done this! Be very cautious when choosing.

Reviewed: Jan 19, 2020

Convenient

Reviewed: Oct 13, 2018

The service at the counter was inefficient. We were scheduled to pick up the car at 9 PM on July 8th and arrived at the counter around 8 PM. However, we waited for over an hour to get the keys. After signing the contract, they didn't give us the exit card for the parking lot, so we had to walk back to get it, which was very inconvenient.

Reviewed: Aug 3, 2018

We called to inform them we'd be a bit late before closing, and they kindly waited for us.

Reviewed: Jul 27, 2018

Some double charge from airport fee

Reviewed: Jan 19, 2020

Habia reservado la asegura ion máxima según ponía en la web y no fue así en realidad, teniendo que pagar 51€ más de lo previsto siendo el alquiler inicial 72€.

Reviewed: Nov 26, 2019

Good company

Reviewed: Aug 6, 2019

No queues, but the staff's attitude was average

Reviewed: Jun 14, 2019

The location listed on the app was incorrect; the store has moved.

Reviewed: May 5, 2019

Incorrect return instructions

Reviewed: Oct 22, 2019

Yes. They chagred me a 100 dollars extra at the end of the trip. Still don't know why? Tony

Reviewed: Apr 12, 2019

Vehicle condition is not correct, brakes are bad!

Reviewed: Apr 5, 2019

Partnered with Europcar, the efficiency was a bit low. It took half an hour to pick up the car.

Reviewed: Sep 27, 2019

The counter staff were very nice and didn't try to upsell insurance.

Reviewed: Sep 11, 2019

Not bad

Reviewed: Jun 14, 2018

The staff were efficient and enthusiastic. Any issues were resolved smoothly. The car we initially got was significantly different in size from what we booked, but it was quickly replaced after negotiation. However, finding the car was a hassle. Despite its close proximity, unclear instructions from the staff made us search for half an hour.

Reviewed: Sep 1, 2019

The staff were very kind and upgraded our vehicle for free when they saw we had a lot of luggage.

Reviewed: Aug 25, 2019

The Security Deposit for the car to hire was rediculous. 1000 euro was roughly $1600 AUD for me. This required me to shift money around on pickup to cover and i still haven’t received the funds back which is inconvenient currently for the rest of my trip where I need the $$$. I also checked over the car before leaving and lucky I did as there was damage on the roof which has not been documented from the previous rental driver. This was a near miss and I could easily have been slapped with the bill as a result.

Reviewed: Aug 22, 2019

Picking up, using, and returning the car was very convenient. I recommend buying insurance at the rental location. I booked a Citroën but received an Opel, which was stable even at 160 km/h on the highway. The car had some scratches, but they informed me beforehand. I just handed over the keys when returning.

Reviewed: Aug 15, 2019

Great service, the car was very new, and they patiently explained the cost details. When recommending insurance, I showed them QEEQ's reminders, and they promptly accepted them.

Reviewed: Aug 5, 2019

The only thing that could have made it better was the price I thought the extra Insurance was a bit steep

Reviewed: Jul 11, 2019

The pick-up location is too far from the airport, making it inconvenient for round trips.

Reviewed: Sep 8, 2016

Free shuttle service, great service.

Reviewed: Oct 11, 2014

The vehicle was good and quite new, only a few hundred kilometers. The service was decent, but we were charged 50 euros for picking up the car late due to a delayed flight, which I think is quite expensive and not very considerate.

Reviewed: Dec 10, 2013

Your review of the car rental company: They provided a brand new car with less than 10 kilometers on it. The staff was also very nice and friendly. At the pickup, we were informed about a €60 border-crossing fee to Czech Republic, but when returning the car, an additional €30 license fee appeared out of nowhere. Since our English wasn't good enough to clarify, we just paid it. We also received a €24 parking violation ticket while on the road. We initially wanted the rental company to pay it on our behalf, but they charged a €30 service fee, which was too expensive. They suggested we transfer the amount directly to the Austrian police account after returning to our home country, but we're not sure how to do that and it's giving us a headache!

Reviewed: Oct 15, 2013