Guest reviews

• Europcar

  10 - "The counter staff is professional, helpful and quick."

• ACE

  10 - "The car exceeded my expectations. The people there are all friendly and professional. The pick up and drop off took a bit more time than an in airport rental but at LAX or other places, you still need to get on a bus and get to the location. Just make sure you have sufficient time on drop off because there can be traffic to the airport."

• Europcar

  10 - "Great car. Clean. In line with expectations. Quick help."

• Keddy by Europcar

  8 - "At first, we got a Nissan Qashqai with a problem in the back seatbelt, which prevented it from buckling up safely. The staff gave us another Nissan Qashqai, but there was a problem with the driver seat that couldn't be adjusted. The 3rd Nissan Qashqai was good; everything worked properly. The thing is that every time we needed to remove our luggage, it was hard. The staff was friendly, but it cost us a 1-hour delay because of all the changes."

• Alamo

  10 - "The car did exceed my expectations indeed! After my previous 'far from perfect' experience, Alamo pulled out all the stops to ensure this customer stays! Well done and succeeded "

• Europcar

  8 - "They actual car's performance was below expectations. Terrible to drive, difficult to park, as there are very limited features in this GM. Previously I had been given a T-Cross, and another time a Kasqar with the same booking. Both cars a dream to drive. Rather NO GM for me again! Thanks"

• Europcar

  10 - "All good "

• Europcar

  9 - "The staff at pickup was very good. At drop off I was surprised at the extra cost for 4 hours. I paid roughly 150 Euros for the 7 days initial rental. I was charged 60 Euros for the extra 4 hours beyond my designated return time. I feel this was excessive. "

• Hertz

  10 - "Very good"

• Alamo

  10 - "The Schiphol branch is better than Europe Car. The staff at Europecar were indifferent. Alamo and Enterprise are actually the same company, felt like I got a good deal. The girl who helped me book upstairs was very nice, and she was also there when I returned the car. The girl who assisted me with the pickup was great too, even joked with us."

• Shouqizuche

  10 - "Very satisfied!"

• Alamo

  2 - "Due to an issue with the translated driver's license, I wasn't able to rent the car. The communication process wasted three valuable hours of my trip. Eventually, I had to rent a car from another company at twice the cost. Very disappointing experience!"

• Europcar

  10 - "Satisfied"

• Alamo

  10 - "Very satisfied"

• Europcar

  10 - "Good experience, the car was in great condition."

• Budget

  10 - "Good service attitude and easy to find. The staff is very enthusiastic."

• Alamo

  10 - "Very satisfied. The rental process is simple with no upselling or forced insurance."

• Alamo

  10 - "I initially booked an Audi A3, but due to a lot of luggage, I was worried it wouldn't fit. I inquired about a more spacious car and the additional cost. The store provided a great alternative and offered a discount on the extra cost. Very happy!"

• Alamo

  2 - "Alamo is a deceptive company, colluding with Zuzuche to scam customers. On July 18, 2024, I rented an Audi A3 in Amsterdam but was given a Kia Ceed, and they told me it's a car of the same class. They even said cars rented through Zuzuche are like this, and only their official website can guarantee the correct car. Clearly, they are working together to deceive customers. On July 21, 2024, I rented a Volkswagen Passat in Berlin, but they gave me a Volkswagen T-Roc, claiming it was an upgrade. The T-Roc is much smaller than the Passat, and I couldn't even fit my luggage. After arguing with them for half an hour, they finally gave me a Tiguan. I feel like Alamo and Zuzuche are scamming customers together. The cars I received were of lower class than what I booked, yet they insisted they were of the same level. Having rented cars abroad countless times, this is the first time I have been scammed twice, and both times by Alamo."

• Hertz

  10 - "Very satisfied"

• Hertz

  10 - "The overall service was very satisfactory. The car we received was brand new. After completing the paperwork at the counter, follow the orange corridor to the innermost elevator and go down to level -1, where you'll see the Hertz sign. Almost all car pickups are here. Just find the sign of your rental company. The whole process was smooth, and there were no upsells. I checked the car carefully and took some photos."

• Alamo

  10 - "The staff handled everything very quickly and efficiently."

• Alamo

  10 - "This was our first time renting a car abroad for a family trip. A friend recommended this rental company, and it was truly fantastic. The vehicle was very clean and new, and the service attitude was excellent. We will definitely choose this company for our next trip."

• Alamo

  10 - "Very satisfied"

• Alamo

  10 - "Returned the car yesterday. The staff quickly checked it and efficiently told us 'OK, finished!' Very satisfied with the overall service. Extremely fast, no paper receipts or contracts, everything was sent via email. No extra charges received so far."

• AVIS

  10 - "Excellent"

• Alamo

  10 - "Good"

• Alamo

  10 - "Highly satisfied"

• Alamo

  8 - "The staff's service attitude was acceptable."

• Alamo

  10 - "When renting a car in Europe, choose a smaller vehicle. SUVs can be troublesome in many parking lots due to narrow roads and tight entrances/exits. Additionally, parking rates are €25-30/24h in Rotterdam, €45/24h in Belgium, and €46/24h in French underground parking lots. It's suggested to return the car in France and use the metro during your stay there. When traveling to other countries, rent a car again. Renting in the city center is half as expensive as at the airport, but returning a car at the airport is more convenient. You can weigh the pros and cons yourself."

• Alamo

  10 - "Satisfied"

• Alamo

  10 - "Very satisfied with this rental experience. A brand new Mercedes CLA with only four thousand kilometers!"

• Enterprise

  10 - "Very good!"

• Alamo

  10 - "Extremely satisfied"

• Alamo

  10 - "Very satisfied."

• Europcar

  10 - "Located right inside the airport, very convenient. Open until 11 PM."

• National

  10 - "Pretty good"

• Shouqizuche

  10 - "Good"

• Europcar

  10 - "Very satisfied"

• Enterprise

  2 - "Service was acceptable, but the actual car provided was too small, despite the same price."

• Europcar

  10 - "No waiting in line when picking up the car, and the staff was very patient."

• Hertz

  10 - "Very good, but it seems they don't accept AMEX credit cards, Visa is accepted."

• Alamo

  10 - "Smooth pick-up and drop-off"

• Alamo

  10 - "Satisfied"

• Alamo

  10 - "

  Good; the process was very convenient, no mileage limit, and returning the car was easy as several companies are located together. Easy to find!

  "

• Alamo

  10 - "Very satisfied"

• Shouqizuche

  10 - "Very satisfied"

• AVIS

  10 - "Very good"

• Alamo

  10 - "First time renting a car on my own, and it was an excellent experience!"

• Alamo

  8 - "Professional and straightforward"